Twilio incident
User Authentication Identity SNA Missing Redirects for KPN in Netherlands
Twilio experienced a minor incident on June 17, 2026 affecting Verify Silent Network Auth, lasting 7h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 17, 2026, 01:11 PM UTC
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for KPN in the Netherlands. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jun 17, 2026, 02:16 PM UTC
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for KPN in Netherlands. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Jun 17, 2026, 04:16 PM UTC
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for KPN in Netherlands. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jun 17, 2026, 08:25 PM UTC
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for KPN in Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jun 17, 2026, 08:35 PM UTC
We have observed a recovery in User Authentication Identity SNA missing redirects for KPN in the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jun 17, 2026, 08:38 PM UTC
The incident has been resolved and User Authentication Identity SNA missing redirects for KPN in the Netherlands is operating normally.