Twilio incident

SMS Delivery Failures from Twilio to Orange Madagascar

Minor Resolved View vendor source →

Twilio experienced a minor incident on May 7, 2026 affecting SMS, Middle East & Africa, lasting 3d 10h. The incident has been resolved; the full update timeline is below.

Started
May 07, 2026, 01:15 PM UTC
Resolved
May 10, 2026, 11:51 PM UTC
Duration
3d 10h
Detected by Pingoru
May 07, 2026, 01:15 PM UTC

Affected components

SMS, Middle East & Africa

Update timeline

  1. investigating May 07, 2026, 01:15 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Madagascar. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating May 07, 2026, 02:21 PM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to Orange network subscribers in Madagascar. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. identified May 07, 2026, 02:33 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  4. identified May 07, 2026, 03:35 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  5. identified May 07, 2026, 05:36 PM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to Orange network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  6. identified May 07, 2026, 09:40 PM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to Orange network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  7. identified May 08, 2026, 05:40 AM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to Orange network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

  8. identified May 08, 2026, 09:41 PM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to Orange network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  9. identified May 09, 2026, 09:44 PM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to Orange network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  10. monitoring May 10, 2026, 09:46 PM UTC

    We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Madagascar and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  11. resolved May 10, 2026, 11:51 PM UTC

    The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in Madagascar is operating normally.