Twilio incident

Voice Call Failures in JP1

Ongoing since 06:58 PM UTC, affecting Client Web AU1.

identified Nov 11, 2026, 07:23 PM UTC

We are investigating an issue with Voice services in JP1. Users may experience failures when making or receiving calls using the Voice JavaScript SDK. We will provide another update in 37 minutes or as soon as more information becomes available.

Started: Nov 11, 2026, 06:58 PM UTC
Resolved: Ongoing
Duration: ● 25m
Detected by Pingoru: Nov 11, 2026, 06:58 PM UTC

Affected components

Client Web AU1

Update timeline

investigating Nov 11, 2026, 06:58 PM UTC

We are investigating an issue with Voice services in JP1. Users may experience failures when making or receiving calls using the Voice JavaScript SDK. We will provide another update in 1 hour or as soon as more information becomes available.
identified Nov 11, 2026, 07:20 PM UTC

We have identified an issue with Voice services in JP1. Users may experience failures when making or receiving calls using the Voice JavaScript SDK. We will provide another update in 2 hours or as soon as more information becomes available.
identified Nov 11, 2026, 07:23 PM UTC

We are investigating an issue with Voice services in JP1. Users may experience failures when making or receiving calls using the Voice JavaScript SDK. We will provide another update in 37 minutes or as soon as more information becomes available.

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