Twilio incident
SMS Delivery Delays and Failures from Twilio to Claro Puerto Rico
Ongoing since 11:38 PM UTC, affecting SMS, Latin America.
Twilio customers may be experiencing SMS delivery delays and SMS delivery failures from Twilio to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Affected components
Update timeline
- investigating Nov 02, 2026, 11:38 PM UTC
Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to Claro network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Nov 02, 2026, 11:44 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Nov 03, 2026, 12:44 AM UTC
Twilio customers may be experiencing SMS delivery delays and SMS delivery failures from Twilio to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
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