Twilio incident
SMS Delivery Delays between a Subset of Twilio Long Codes and Multiple Networks in Portugal
Ongoing since 11:06 PM UTC, affecting SMS, Europe.
We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Portugal and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Affected components
Update timeline
- investigating Oct 27, 2026, 11:06 PM UTC
Twilio customers may be experiencing SMS delivery failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Portugal. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 27, 2026, 11:40 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Oct 27, 2026, 11:57 PM UTC
We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Portugal and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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