Twilio incident
SMS Delivery Delays between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil
Resolved after 15 hours 18 minutes, affecting SMS, Latin America, on October 23, 2026.
The incident has been resolved and SMS delivery between a subset of Twilio Phone Numbers and network subscribers on affected networks in Brazil is operating normally.
Affected components
Update timeline
- investigating Oct 23, 2026, 03:37 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Brazil Phone Numbers and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 23, 2026, 03:51 AM UTC
Twilio customers may be experiencing SMS delivery delays between Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 23, 2026, 04:56 AM UTC
Twilio customers may be experiencing SMS delivery delays between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Oct 23, 2026, 06:57 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Oct 23, 2026, 10:58 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Oct 23, 2026, 02:07 PM UTC
We have observed a recovery in SMS delivery between a subset of Twilio Brazil Phone Numbers and network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 23, 2026, 04:08 PM UTC
We have observed a recovery in SMS delivery between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Oct 23, 2026, 06:56 PM UTC
The incident has been resolved and SMS delivery between a subset of Twilio Phone Numbers and network subscribers on affected networks in Brazil is operating normally.
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