Twilio incident

Silent Network Authentication (SNA) Failure Increase on AT&T in United States

Minor Resolved View vendor source →

Twilio experienced a minor incident on October 2, 2026 affecting Verify Silent Network Auth, lasting 8h 8m. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2026, 06:56 AM UTC
Resolved
Oct 02, 2026, 03:04 PM UTC
Duration
8h 8m
Detected by Pingoru
Oct 02, 2026, 06:56 AM UTC

Affected components

Verify Silent Network Auth

Update timeline

  1. investigating Oct 02, 2026, 06:56 AM UTC

    Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on AT&T in the United States. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Oct 02, 2026, 08:01 AM UTC

    Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on AT&T in the United States. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 2 hours or as soon as more information becomes available.

  3. investigating Oct 02, 2026, 10:02 AM UTC

    Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on AT&T in the United States. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 4 hours or as soon as more information becomes available.

  4. monitoring Oct 02, 2026, 10:40 AM UTC

    We have observed recovery in API transactions for Silent Network Authentication (SNA) on AT&T in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. monitoring Oct 02, 2026, 12:40 PM UTC

    We have observed recovery in API transactions for Silent Network Authentication (SNA) on AT&T in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  6. resolved Oct 02, 2026, 03:04 PM UTC

    The incident has been resolved and API transactions for Silent Network Authentication (SNA) on AT&T in the United States are operating normally.