Twilio incident
SMS Delivery Delays from Twilio to Datora Brazil
Twilio experienced a minor incident on September 24, 2026 affecting SMS, Latin America, lasting 4d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 24, 2026, 08:36 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 24, 2026, 08:42 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 24, 2026, 09:47 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Sep 24, 2026, 11:48 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Sep 24, 2026, 03:49 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Sep 24, 2026, 11:55 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- identified Sep 26, 2026, 10:18 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 26, 2026, 11:19 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Sep 27, 2026, 01:39 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Sep 27, 2026, 05:48 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Sep 27, 2026, 01:54 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- identified Sep 28, 2026, 06:06 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- monitoring Sep 28, 2026, 11:15 PM UTC
We have observed a recovery in SMS delivery from Twilio to Datora network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Sep 29, 2026, 01:20 AM UTC
We have observed a recovery in SMS delivery from Twilio to Datora network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Sep 29, 2026, 05:26 AM UTC
We have observed a recovery in SMS delivery from Twilio to Datora network subscribers in Brazil and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- resolved Sep 29, 2026, 05:26 AM UTC
The incident has been resolved and SMS delivery from Twilio to Datora network subscribers in Brazil is operating normally.