Twilio incident
Flex UI Realtime Statistics Showing Inaccurate Longest Waiting Task Data
Resolved after 2 hours 59 minutes, affecting Flex Insights, on September 22, 2026.
Our engineers have monitored the fix and confirmed the issue with Flex UI Realtime Statistics Showing Inaccurate Longest Waiting Task Data has been resolved. All services are now operating normally at this time.
Affected components
Update timeline
- investigating Sep 22, 2026, 08:44 PM UTC
We are investigating an issue where a subset of Flex customers may see inaccurate real-time statistics data in the Flex UI. Specifically, the “longest waiting task” metric may display inflated values. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Sep 22, 2026, 09:38 PM UTC
We are still investigating an issue where a subset of Flex customers may see inaccurate real-time statistics data in the Flex UI. Specifically, the “longest waiting task” metric may display inflated values. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Sep 22, 2026, 09:39 PM UTC
We are still investigating an issue where a subset of Flex customers may see inaccurate real-time statistics data in the Flex UI. Specifically, the “longest waiting task” metric may display inflated values. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 22, 2026, 09:39 PM UTC
We are aware of inaccurate data being returned from Flex Queue Stats page, particularly for longest waiting task metrics. Our team has identified the cause and is actively clearing stuck tasks to restore data accuracy. If you are continuing to experience this issue, please contact support with your account SID and queue ID to expedite resolution. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Sep 22, 2026, 10:39 PM UTC
Our team has identified the cause and has fixed the data discrepancy. If you are continuing to experience this issue, please contact support with your account SID and queue ID to expedite resolution. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Sep 23, 2026, 12:37 AM UTC
Our engineers have monitored the fix and confirmed the issue with Flex UI Realtime Statistics Showing Inaccurate Longest Waiting Task Data has been resolved. All services are now operating normally at this time.
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