TSYS Merchant incident
Global Payments System Incident - Portico Maple (ATL\RIC) Processing Issue - Canada
TSYS Merchant experienced a notice incident on October 27, 2024 affecting Portico Canada ATL/RIC, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Oct 27, 2024, 06:00 PM UTC
Service: Portico Maple (ATL\RIC) Impacted Segment: Canada Impact Start time: 10/27/2024 - 12:27 ET Impact End time: 10/27/2024 - 13:07 ET Restored: This issue has been resolved. Summary: Portico merchants may have experienced timeouts or system errors when processing transactions during this time. Actions Taken: Support teams are engaged in troubleshooting. Service: Portico Maple (ATL\RIC) Segment impacté: Canada Début de l’impact: 10/27/2024 - 12:27 HE Fin de l’impact: 10/27/2024 - 13:07 HE Résolution: Ce problème a été résolu. Résumé: Marchands Portico pourraient rencontrer des délais ou des erreurs de système lors du traitement des transactions en ce moment. Action prise: Les équipes de support sont engagées dans le dépannage.