TSYS Merchant incident

Global Payments System Incident - Heartland NWS & VAPS Sporadic Time Outs

Major Resolved View vendor source →

TSYS Merchant experienced a major incident on October 29, 2024 affecting NWS / PetroPay and VAPS, lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2024, 02:30 PM UTC
Resolved
Oct 29, 2024, 04:01 PM UTC
Duration
1h 31m
Detected by Pingoru
Oct 29, 2024, 02:30 PM UTC

Affected components

NWS / PetroPayVAPS

Update timeline

  1. investigating Oct 29, 2024, 02:30 PM UTC

    We are aware of an issue with Heartland NWS and VAPS and we are investigating this matter further. Our teams are working to resolve the issue as quickly as possible. We will provide regular updates until the situation is corrected.

  2. monitoring Oct 29, 2024, 03:41 PM UTC

    Some merchants are reporting that they are no longer experiencing any transaction timeouts. Teams will continue to monitor our applications until we have verification that service is fully restored.

  3. resolved Oct 29, 2024, 04:01 PM UTC

    Monitoring has confirmed that no new timeouts have been observed. This issue stands resolved.