TSYS Merchant incident

Global Payments System Incident - Portico Maple (ATL\RIC) Processing Issue - Canada

Notice Resolved View vendor source →

TSYS Merchant experienced a notice incident on November 9, 2024 affecting Portico Canada ATL/RIC, lasting —. The incident has been resolved; the full update timeline is below.

Started
Nov 09, 2024, 10:14 PM UTC
Resolved
Nov 09, 2024, 10:14 PM UTC
Duration
—
Detected by Pingoru
Nov 09, 2024, 10:14 PM UTC

Affected components

Portico Canada ATL/RIC

Update timeline

  1. resolved Nov 09, 2024, 10:14 PM UTC

    Service: Portico Maple (ATL\RIC) Impacted Segment: Canada Impact Start time: 11/09/2024 - 14:58 ET Impact End time: 11/09/2024 - 15:30 ET Restored: This issue has been resolved. Summary: Portico merchants may have experienced timeouts or system errors when processing transactions during this time. Actions Taken: Support teams are engaged in troubleshooting. Service: Portico Maple (ATL\RIC) Segment impacté: Canada Début de l’impact: 11/09/2024 - 14:58 HE Fin de l’impact: 11/09/2024 - 15:30 HE Résolution: Ce problème a été résolu. Résumé: Marchands Portico pourraient rencontrer des délais ou des erreurs de système lors du traitement des transactions en ce moment. Action prise: Les équipes de support sont engagées dans le dépannage.