TSYS Merchant incident

Global Payments System Incident - Interac Debit Cards Processing Issue - Canada

Notice Resolved View vendor source →

TSYS Merchant experienced a notice incident on November 23, 2024 affecting GSAP Canada and GNAP Canada and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Nov 23, 2024, 02:42 AM UTC
Resolved
Nov 23, 2024, 02:42 AM UTC
Duration
—
Detected by Pingoru
Nov 23, 2024, 02:42 AM UTC

Affected components

GSAP CanadaGNAP CanadaPortico Canada ATL/RICPortico Canada GCP

Update timeline

  1. resolved Nov 23, 2024, 02:42 AM UTC

    Service: Interac Debit Card Impacted Segment: Canada Impact Start time: 11/22/2024 - 21:00 ET Impact End time: 11/22/2024 - 21:07 ET Summary: Global Payments' merchants may experience intermittent timeouts when processing Interac Debit Cards. This issue is external to Global Payments. This issue has been resolved. Actions Taken: Interac is currently troubleshooting. Service: Cartes de débit Interac Segment impacté: Canada Début de l’impact: 11/22/2024 - 21:00 HE Fin de l’impact: 11/22/2024 - 21:07 HE Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit. Ce problème est externe à Global Payments. Ce problème a été résolu. Action prise: Interac est en train de dépanner.