TSYS Merchant incident

Heartland System Issue - VAPS

Major Resolved View vendor source →

TSYS Merchant experienced a major incident on January 9, 2025 affecting VAPS, lasting 51m. The incident has been resolved; the full update timeline is below.

Started
Jan 09, 2025, 10:30 AM UTC
Resolved
Jan 09, 2025, 11:21 AM UTC
Duration
51m
Detected by Pingoru
Jan 09, 2025, 10:30 AM UTC

Affected components

VAPS

Update timeline

  1. investigating Jan 09, 2025, 10:30 AM UTC

    Global Payments is aware of a system issue affecting merchants on the Heartland VAPS platform and we are working towards resolution.

  2. resolved Jan 09, 2025, 11:21 AM UTC

    This incident has been resolved.