TSYS Merchant incident

Global Payments System Incident - Interac Debit cards processing issue - Canada

Notice Resolved View vendor source →

TSYS Merchant experienced a notice incident on February 14, 2025 affecting GSAP Canada and GNAP Canada and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Feb 14, 2025, 09:25 PM UTC
Resolved
Feb 14, 2025, 09:25 PM UTC
Duration
—
Detected by Pingoru
Feb 14, 2025, 09:25 PM UTC

Affected components

GSAP CanadaGNAP CanadaPortico Canada ATL/RICPortico Canada GCP

Update timeline

  1. resolved Feb 14, 2025, 09:25 PM UTC

    Service: Interac Debit Card Impacted Segment: Canada Impact Start time: 02/14/2025 - 15:34 ET Impact End time: 02/14/2024 - 15:41 ET Summary: Global Payments' merchants may experience intermittent timeouts when processing Interac Debit Cards. This issue is external to Global Payments. This issue has been resolved. Actions Taken: Interac are currently troubleshooting. Service: Cartes de débit Interac Segment impacté: Canada Début de l’impact: 02/14/2025 - 15:34 HE Fin de l’impact: 02/14/2025 - 15:41 HE Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit. Ce problème est externe à Global Payments. Ce problème a été résolu. Action prise: Interac est en train de dépanner.