TSYS Merchant incident
Global Payments System Incident - Interac Debit cards processing issue - Canada
TSYS Merchant experienced a notice incident on October 8, 2024 affecting GSAP Canada and GNAP Canada and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Oct 08, 2024, 01:55 PM UTC
Service: Interac Debit Card - TD Bank Impacted Segment: Canada Impact Start time: 10/08/2024 - 09:05 ET Impact End time: 10/08/2024 - 09:43 ET Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with TD Bank Interac Debit Cards. This issue is external to Global Payments Actions Taken: Interac is engaged in troubleshooting. Service: Cartes de débit Interac - Banque TD Segment impacté: Canada Début de l’impact: 10/08/2024 - 09:05 HE Fin de l’impact: 10/08/2024 - 09:43 HE Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque TD. Ce problème est externe à Global Payments Action prise: Interac est engagé dans le dépannage.