TSYS Merchant incident

Global Payments System Incident - Portico Maple (ATL\RIC) Processing Issue - Canada

Major Resolved View vendor source →

TSYS Merchant experienced a major incident on October 27, 2024 affecting Portico Canada ATL/RIC, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
Oct 27, 2024, 06:23 PM UTC
Resolved
Oct 27, 2024, 07:28 PM UTC
Duration
1h 5m
Detected by Pingoru
Oct 27, 2024, 06:23 PM UTC

Affected components

Portico Canada ATL/RIC

Update timeline

  1. investigating Oct 27, 2024, 06:23 PM UTC

    Service: Portico Maple (ATL\RIC) Impacted Segment: Canada Impact Start time: 10/27/2024 - 13:45 ET Impact End time: Ongoing Summary: Portico merchants may experience timeouts or system errors when processing transactions at this time. Actions Taken: Support teams are engaged in troubleshooting. Service: Portico Maple (ATL\RIC) Segment impacté: Canada Début de l’impact: 10/27/2024 - 13:45 HE Fin de l’impact: En cours Résumé: Marchands Portico pourraient rencontrer des délais ou des erreurs de système lors du traitement des transactions en ce moment. Action prise: Les équipes de support sont engagées dans le dépannage.

  2. resolved Oct 27, 2024, 07:28 PM UTC

    Service: Portico Maple (ATL\RIC) Impacted Segment: Canada Impact Start time: 10/27/2024 - 13:45 ET Impact End time: 10/27/2024 - 14:10 ET Restored: This issue has been resolved. Summary: Portico merchants may have experienced timeouts or system errors when processing transactions during this time. Actions Taken: Support teams are engaged in troubleshooting. Service: Portico Maple (ATL\RIC) Segment impacté: Canada Début de l’impact: 10/27/2024 - 13:45 HE Fin de l’impact: 10/27/2024 - 14:10 HE Résolution: Ce problème a été résolu. Résumé: Marchands Portico pourraient rencontrer des délais ou des erreurs de système lors du traitement des transactions en ce moment. Action prise: Les équipes de support sont engagées dans le dépannage.