TSYS Merchant incident

Global Payments System Incident - Portico Maple (ATL\RIC) processing issue - Canada

TSYS Merchant experienced a major incident on October 29, 2024 affecting Portico Canada ATL/RIC, lasting 59m. The incident has been resolved; the full update timeline is below.

Started: Oct 29, 2024, 02:50 PM UTC
Resolved: Oct 29, 2024, 03:50 PM UTC
Duration: 59m
Detected by Pingoru: Oct 29, 2024, 02:50 PM UTC

Affected components

Portico Canada ATL/RIC

Update timeline

investigating Oct 29, 2024, 02:50 PM UTC

Service: Portico Maple (ATL\RIC) Impacted Segment: Canada Impact Start time: 01/29/2024 - 10:18 ET Impact End time: Ongoing Summary: Some Portico merchants may experience intermittent timeouts or system errors when processing transactions at this time. Actions Taken: Support teams are engaged in troubleshooting. Service: Portico Maple (ATL\RIC) Segment impacté: Canada Début de l’impact: 01/29/2024 - 10:18 HE Fin de l’impact: En cours Résumé: Certains marchands Portico pourraient rencontrer des délais intermittents ou des erreurs de système lors du traitement des transactions en ce moment. Action prise: Les équipes de support sont engagées dans le dépannage.
resolved Oct 29, 2024, 03:50 PM UTC

Service: Portico Maple (ATL\RIC) Impacted Segment: Canada Impact Start time: 01/29/2024 - 10:18 ET Impact End time: 01/29/2024 - 11:11 ET Restored: This issue has been resolved. Summary: Portico merchants may have experienced timeouts or system errors when processing transactions during this time. Actions Taken: Support teams are engaged in troubleshooting. Service: Portico Maple (ATL\RIC) Segment impacté: Canada Début de l’impact: 01/29/2024 - 10:18 HE Fin de l’impact: 01/29/2024 - 11:11 HE Résolution: Ce problème a été résolu. Résumé: Marchands Portico pourraient rencontrer des délais ou des erreurs de système lors du traitement des transactions en ce moment. Action prise: Les équipes de support sont engagées dans le dépannage.