TSYS Merchant incident

Global Payments System Incident - NWS & VAPS Processing Issue

Major Resolved View vendor source →

TSYS Merchant experienced a major incident on November 6, 2024 affecting NWS / PetroPay and VAPS, lasting 49m. The incident has been resolved; the full update timeline is below.

Started
Nov 06, 2024, 12:05 AM UTC
Resolved
Nov 06, 2024, 12:55 AM UTC
Duration
49m
Detected by Pingoru
Nov 06, 2024, 12:05 AM UTC

Affected components

NWS / PetroPayVAPS

Update timeline

  1. investigating Nov 06, 2024, 12:05 AM UTC

    We are aware of an issue that is causing transaction declines for some merchants on VAPS and NWS and are investigating this matter further. Our teams are working to resolve the issue as quickly as possible. We will provide regular updates until the situation is corrected.

  2. resolved Nov 06, 2024, 12:55 AM UTC

    We are no longer seeing any declines related to this issue for VAPS and NWS. This issue is resolved.