TSYS Merchant incident

Global Payments System Incident - Interac Debit cards processing issue - RBC bank - Canada

Notice Resolved View vendor source →

TSYS Merchant experienced a notice incident on December 10, 2024 affecting GSAP Canada and GNAP Canada and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Dec 10, 2024, 10:29 PM UTC
Resolved
Dec 10, 2024, 10:29 PM UTC
Duration
—
Detected by Pingoru
Dec 10, 2024, 10:29 PM UTC

Affected components

GSAP CanadaGNAP CanadaPortico Canada ATL/RICPortico Canada GCP

Update timeline

  1. resolved Dec 10, 2024, 10:29 PM UTC

    Service: Interac Debit Card - RBC Bank Impacted Segment: Canada Impact Start time: 12/10/2024 - 16:38 ET Impact End time: 12/10/2024 - 17:18 ET Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with RBC Bank Interac Debit Cards. This issue is external to Global Payments Actions Taken: Interac is engaged in troubleshooting. Service: Cartes de débit Interac - Banque TD Segment impacté: Canada Début de l’impact: 12/10/2024 - 16:38 HE Fin de l’impact: 12/10/2024 - 17:18 HE Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque RBC. Ce problème est externe à Global Payments Action prise: Interac est engagé dans le dépannage.