TSYS Merchant incident

Global Payments System Incident - Interac Debit cards processing issue - RBC bank - Canada

Notice Resolved View vendor source →

TSYS Merchant experienced a notice incident on January 23, 2025 affecting GSAP Canada and GNAP Canada and 1 more component, lasting 32m. The incident has been resolved; the full update timeline is below.

Started
Jan 23, 2025, 04:25 PM UTC
Resolved
Jan 23, 2025, 04:57 PM UTC
Duration
32m
Detected by Pingoru
Jan 23, 2025, 04:25 PM UTC

Affected components

GSAP CanadaGNAP CanadaPortico Canada ATL/RICPortico Canada GCP

Update timeline

  1. investigating Jan 23, 2025, 04:25 PM UTC

    Service: Interac Debit Card - RBC Bank Impacted Segment: Canada Impact Start time: 01/23/2025 - 10:47 ET Impact End time: ongoing Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with RBC Bank Interac Debit Cards. This issue is external to Global Payments Actions Taken: Interac is engaged in troubleshooting. Service: Cartes de débit Interac - Banque NBC Segment impacté: Canada Début de l’impact: 01/23/2025 - 10:47 HE Fin de l’impact: En cours Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque RBC. Ce problème est externe à Global Payments Action prise: Interac est engagé dans le dépannage.

  2. resolved Jan 23, 2025, 04:57 PM UTC

    Service: Interac Debit Card - RBC Bank Impacted Segment: Canada Impact Start time: 01/23/2025 - 10:47 ET Impact End time: 01/23/2025 - 11:33 ET Restored: This issue has been resolved by Interac/RBC at 11:33 ET Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with RBC Bank Interac Debit Cards. This issue is external to Global Payments Actions Taken: Interac is engaged in troubleshooting. Service: Cartes de débit Interac - Banque NBC Segment impacté: Canada Début de l’impact: 01/23/2025 - 10:47 HE Fin de l’impact: 01/23/2025 - 11:33 HE Résolution: Ce problème a été résolu par Interac/RBC à 11:33 HE Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque RBC. Ce problème est externe à Global Payments Action prise: Interac est engagé dans le dépannage.