TSYS Merchant incident
Global Payments System Incident - Interac Mobile Pay Transaction Processing Issue - Canada
TSYS Merchant experienced a notice incident on February 3, 2025 affecting GSAP Canada and GNAP Canada and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Feb 03, 2025, 07:44 PM UTC
Service: Interac Mobile Pay Impacted Segment: Canada Impact Start time: 02/03/2025 - 14:14 ET Impact End time: 02/03/2025 - 14:20 ET Summary: Global Payments' merchants may experience intermittent timeouts when processing Interac MobilePay transactions using token service provider (TSP) Services. This will affect the ability to accept payments through Apple Pay, Google Pay and Samsung Pay. This issue doesn’t impact any debit transactions processed using a physical card. This issue is external to Global Payments. Actions Taken: Interac has been engaged and is actively investigating Service: Paiement mobile Interac Segment impacté: Canada Début de l’impact: 02/03/2025 - 14:14 HE Fin de l’impact: 02/03/2025 - 14:20 HE Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des transactions Interac Mobile à l’aide des fournisseurs de jetons (FSJ). Ce problème est externe à Global Payments. Cela affecte la capacité d’accepter des paiements via Apple Pay, Google Pay et Samsung Pay. Ce problème n’impacte pas les transactions de débit traitées à l’aide d’une carte physique. Ce problème est externe à Global Payments Canada. Action prise: Interac a été engagée et enquête activement.