TSYS Merchant incident

Transaction Central (TC) and Transaction Express (TXP) Transaction Processing Issue

Minor Resolved View vendor source →

TSYS Merchant experienced a minor incident on June 27, 2025 affecting Hosted and Hosted and 1 more component, lasting 3h 44m. The incident has been resolved; the full update timeline is below.

Started
Jun 27, 2025, 03:55 PM UTC
Resolved
Jun 27, 2025, 07:40 PM UTC
Duration
3h 44m
Detected by Pingoru
Jun 27, 2025, 03:55 PM UTC

Affected components

HostedHostedVirtual TerminalVirtual TerminalBatch UploadRecurring BillingRecurring BillingBatch UploadWeb ServicesTokenization / Manual Billing

Update timeline

  1. identified Jun 27, 2025, 03:55 PM UTC

    We are aware of an issue that is causing transaction processing issues on TC and TXP. While we work toward resolution of these issues, please login directly to the Virtual Terminal to process transactions. We will send regular updates until the issue is resolved.

  2. identified Jun 27, 2025, 05:28 PM UTC

    We are continuing to work toward resolving this issue.

  3. identified Jun 27, 2025, 06:23 PM UTC

    Technical teams are preparing to put a fix into place to mitigate the impact of this issue. We will continue to send updates and to monitor for further impact.

  4. resolved Jun 27, 2025, 07:40 PM UTC

    The fix that was entered at approximately 1 pm MT was completed successfully. Impacted users have confirmed that they are no longer experiencing any issues. This issue is resolved.