- Detected by Pingoru
- Mar 24, 2026, 09:18 PM UTC
- Resolved
- Mar 24, 2026, 11:43 PM UTC
- Duration
- 2h 24m
Affected: Business Portal
Timeline · 4 updates
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investigating Mar 24, 2026, 09:18 PM UTC
We are currently investigating this issue which may be impacting some users in accessing their business product catalog.
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investigating Mar 24, 2026, 09:46 PM UTC
We are continuing to investigate this issue. The product catalog and related areas of the B2B app are currently impacted, along with potential impact on some widgets.
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monitoring Mar 24, 2026, 10:36 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 24, 2026, 11:43 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 24, 2026, 01:00 PM UTC
- Resolved
- Mar 24, 2026, 02:29 PM UTC
- Duration
- 1h 29m
Affected: APIsBusiness PortalTrustBoxesbusiness.trustpilot.comemails
Timeline · 3 updates
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investigating Mar 24, 2026, 01:00 PM UTC
We are currently investigating this issue.
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monitoring Mar 24, 2026, 01:36 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 24, 2026, 02:29 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 14, 2025, 07:21 AM UTC
- Resolved
- Nov 14, 2025, 09:22 AM UTC
- Duration
- 2h
Affected: TrustBoxes
Timeline · 4 updates
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investigating Nov 14, 2025, 07:21 AM UTC
We're experiencing an elevated level of TrustBox errors and are currently looking into the issue.
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investigating Nov 14, 2025, 07:55 AM UTC
We are continuing to investigate this issue.
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monitoring Nov 14, 2025, 08:22 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Nov 14, 2025, 09:22 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 10, 2025, 02:55 AM UTC
- Resolved
- Nov 10, 2025, 05:43 AM UTC
- Duration
- 2h 47m
Affected: APIsTrustBoxes
Timeline · 3 updates
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investigating Nov 10, 2025, 02:55 AM UTC
This incident has been resolved.
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investigating Nov 10, 2025, 05:41 AM UTC
We are continuing to investigate this issue.
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resolved Nov 10, 2025, 05:43 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 17, 2025, 12:33 PM UTC
- Resolved
- Jun 18, 2025, 09:20 AM UTC
- Duration
- 20h 47m
Affected: APIsBusiness Portal
Timeline · 3 updates
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investigating Jun 17, 2025, 12:33 PM UTC
Invitation history is not loading correctly for some users and invitation changes are slow to update.
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monitoring Jun 17, 2025, 01:39 PM UTC
We’ve identified the cause of the issue and made changes to mitigate. We continue to monitor the situation.
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resolved Jun 18, 2025, 09:20 AM UTC
All systems continue to operate as expected.
Read the full incident report →
- Detected by Pingoru
- Jun 12, 2025, 06:46 PM UTC
- Resolved
- Jun 13, 2025, 06:02 AM UTC
- Duration
- 11h 15m
Affected: www.trustpilot.comBusiness Portal
Timeline · 4 updates
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identified Jun 12, 2025, 06:46 PM UTC
Some users are having trouble logging in or signing up for an account right now. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.
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identified Jun 12, 2025, 07:09 PM UTC
Due to 3rd party provider outage, some users are having trouble logging in or signing up for an account right now. Trustpilot is aware of the issue and is actively monitoring the situation. We apologise for any inconvenience.
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monitoring Jun 12, 2025, 08:03 PM UTC
Our 3rd-party provider has applied a fix, and we continue to monitor platform health.
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resolved Jun 13, 2025, 06:02 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 12, 2025, 11:12 AM UTC
- Resolved
- Jun 12, 2025, 11:23 AM UTC
- Duration
- 10m
Timeline · 5 updates
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investigating Jun 12, 2025, 11:12 AM UTC
We are currently investigating an incident affecting the successful publishing of submitted reviews. We'll provide further updates by 12:00 UTC.
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investigating Jun 12, 2025, 11:13 AM UTC
This incident may also affect some functionality for users of our business app, including flagging reviews. Thank you for your patience and understanding while we aim to resolve this issue as soon as possible.
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identified Jun 12, 2025, 11:19 AM UTC
We have identified the root cause and taken steps to resolve the issue.
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monitoring Jun 12, 2025, 11:20 AM UTC
We have resolved the root cause and continue to monitor the situation. Affected B2B / business app functionality has been restored, and any delayed publishing of reviews should be addressed in the next 30 minutes.
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resolved Jun 12, 2025, 11:23 AM UTC
The incident has now been resolved. Thank you for your patience and unerstanding.
Read the full incident report →
- Detected by Pingoru
- May 30, 2025, 01:51 PM UTC
- Resolved
- May 30, 2025, 02:19 PM UTC
- Duration
- 28m
Affected: Business Portal
Timeline · 4 updates
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investigating May 30, 2025, 01:51 PM UTC
Some users are having trouble signing up for a free business account using the Google Sign-up option. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.
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identified May 30, 2025, 01:53 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring May 30, 2025, 02:13 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved May 30, 2025, 02:19 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 16, 2025, 12:03 PM UTC
- Resolved
- May 16, 2025, 12:23 PM UTC
- Duration
- 20m
Affected: APIsBusiness Portal
Timeline · 2 updates
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monitoring May 16, 2025, 12:03 PM UTC
Some users are having trouble accessing our business app at the moment. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.
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resolved May 16, 2025, 12:23 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 03, 2025, 08:36 AM UTC
- Resolved
- Apr 08, 2025, 07:44 AM UTC
- Duration
- 4d 23h
Timeline · 8 updates
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investigating Apr 03, 2025, 08:36 AM UTC
We are aware of an issue affecting the recency of product catalogs for some of our integrations, including but not limited to: Wix and Shopify. This means that updates made by customers using our integrations may not yet be reflected in the product catalogs hosted on our platform. We're actively investigating this issue, and will provide further updates as new information becomes available. No action is required on the part of our integrations customers, and product catalog updates will be reprocessed once this issue has been resolved.
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investigating Apr 03, 2025, 09:54 AM UTC
We continue to investigate this issue and will provide further updates when they become available.
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investigating Apr 03, 2025, 11:55 AM UTC
We continue to investigate this issue and will provide further updates when they become available.
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identified Apr 03, 2025, 01:16 PM UTC
We believe we have identified a contributing factor to this incident and are testing a potential fix. Some customers may continue to see stale product information and we plan to reprocess product updates once we have confidence that a fix has been found.
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monitoring Apr 03, 2025, 01:51 PM UTC
A fix has been deployed. We'll begin to cautiously reprocess delayed product updates whilst continuing to monitor the situation.
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monitoring Apr 04, 2025, 08:56 AM UTC
We continue to monitor the situation, and all signs look good. We're working on reprocessing any delayed webhook events and anticipate completing this data reconciliation by early afternoon, ~13:00 UTC.
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monitoring Apr 07, 2025, 07:27 AM UTC
We continue to monitor the situation, and all signs look good. We're working on reprocessing any delayed webhook events. This has taken a little longer than expected. We'll provide an update on progress by 11:00 UTC.
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resolved Apr 08, 2025, 07:44 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 03, 2025, 08:35 AM UTC
- Resolved
- Apr 03, 2025, 12:30 AM UTC
- Duration
- —
Timeline · 1 update
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resolved Apr 03, 2025, 08:35 AM UTC
We are aware of an issue affecting the recency of product catalogs for some of our integrations, including but not limited to: Wix and Shopify. This means that updates made by customers using our integrations may not yet be reflected in the product catalogs hosted on our platform. We're actively investigating this issue, and will provide further updates as new information becomes available. No action is required on the part of our integrations customers, and product catalog updates will be reprocessed once this issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 27, 2025, 11:12 AM UTC
- Resolved
- Mar 27, 2025, 02:50 PM UTC
- Duration
- 3h 37m
Affected: APIsdefault-templatecustom template
Timeline · 5 updates
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identified Mar 27, 2025, 11:12 AM UTC
Some users are having difficulty with re-authenticating with our integration on Zapier at the moment, no invitations are being sent. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.
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identified Mar 27, 2025, 11:41 AM UTC
Users may be experiencing a partial outage with Zapier integration invitations. The Trustpilot team has identified the issue and is currently working on a permanent solution. In the meantime, if you need to send invitations via Zapier urgently, we recommend re-authenticating the Zapier integration. We apologize for any inconvenience this may cause.
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monitoring Mar 27, 2025, 01:29 PM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Mar 27, 2025, 01:33 PM UTC
We are continuing to monitor for any further issues.
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resolved Mar 27, 2025, 02:50 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 14, 2025, 04:58 PM UTC
- Resolved
- Mar 14, 2025, 10:28 PM UTC
- Duration
- 5h 30m
Affected: www.trustpilot.com
Timeline · 3 updates
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investigating Mar 14, 2025, 04:58 PM UTC
Degraded performance on consumer profile pages. We are currently investigating.
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monitoring Mar 14, 2025, 07:21 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 14, 2025, 10:28 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 11, 2025, 12:51 PM UTC
- Resolved
- Mar 11, 2025, 01:57 PM UTC
- Duration
- 1h 6m
Affected: www.trustpilot.comBusiness Portal
Timeline · 4 updates
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investigating Mar 11, 2025, 12:51 PM UTC
At the moment we're experience data replication issues in our backend. We're currently working on this issue. We're sorry for any inconveniences.
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identified Mar 11, 2025, 12:54 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Mar 11, 2025, 01:18 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 11, 2025, 01:57 PM UTC
The fix has now been confirmed.
Read the full incident report →
- Detected by Pingoru
- Jan 29, 2025, 10:05 AM UTC
- Resolved
- Jan 29, 2025, 04:50 PM UTC
- Duration
- 6h 44m
Affected: Business Portal
Timeline · 4 updates
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investigating Jan 29, 2025, 10:05 AM UTC
We are currently investigating this issue.
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monitoring Jan 29, 2025, 11:42 AM UTC
We have identified the issue, deployed a fix to address the issue, and we continue to monitor the situation.
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monitoring Jan 29, 2025, 11:43 AM UTC
The fix that we've deployed may mean you need to sign out of your b2b account, and sign back in again.
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resolved Jan 29, 2025, 04:50 PM UTC
Thanks for your patience. Having monitored the situation for some time, we're happy that it is now resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 28, 2025, 03:29 PM UTC
- Resolved
- Jan 28, 2025, 04:32 PM UTC
- Duration
- 1h 2m
Affected: Business Portal
Timeline · 6 updates
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investigating Jan 28, 2025, 03:29 PM UTC
Currently, business users are unable to log in to the B2B app using SSO.
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investigating Jan 28, 2025, 03:29 PM UTC
We are continuing to investigate this issue.
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monitoring Jan 28, 2025, 04:15 PM UTC
A fix has been implemented. We are currently monitoring the situation.
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identified Jan 28, 2025, 04:21 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Jan 28, 2025, 04:28 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jan 28, 2025, 04:32 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 28, 2024, 03:28 PM UTC
- Resolved
- Dec 03, 2024, 05:56 AM UTC
- Duration
- 4d 14h
Affected: default-templatecustom template
Timeline · 5 updates
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investigating Nov 28, 2024, 03:28 PM UTC
We're aware of an issue delaying the sending of review invitations emails and custom template emails. We're currently investigating.
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investigating Nov 28, 2024, 04:20 PM UTC
We are continuing to investigate this issue.
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identified Nov 28, 2024, 05:29 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Nov 28, 2024, 05:58 PM UTC
A fix has been implemented. We are actively processing through the queue of delayed review invitation emails, and will continue to monitor progress.
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resolved Dec 03, 2024, 05:56 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 25, 2024, 11:50 AM UTC
- Resolved
- Oct 25, 2024, 04:15 PM UTC
- Duration
- 4h 24m
Affected: Business Portal
Timeline · 4 updates
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investigating Oct 25, 2024, 11:50 AM UTC
We are currently experiencing intermittent loading issues with our B2B application. Our team is actively investigating and working to resolve the issue as quickly as possible. We apologize for any inconvenience and appreciate your patience.
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identified Oct 25, 2024, 12:19 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Oct 25, 2024, 01:10 PM UTC
B2B app performance has been restored to normal, and we are actively monitoring our systems. Thank you for your patience and understanding.
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resolved Oct 25, 2024, 04:15 PM UTC
This incident has now been resolved and the B2B app is fully functional. Thank you for your patience and understanding.
Read the full incident report →
- Detected by Pingoru
- Oct 09, 2024, 10:15 AM UTC
- Resolved
- Oct 10, 2024, 09:38 AM UTC
- Duration
- 23h 22m
Affected: emails
Timeline · 4 updates
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investigating Oct 09, 2024, 10:15 AM UTC
We are currently investigating a service disruption with the sending of business-related emails.
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identified Oct 09, 2024, 01:30 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Oct 10, 2024, 07:59 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 10, 2024, 09:38 AM UTC
The email backlog has been cleared, and business email delivery has returned to normal operations.
Read the full incident report →
- Detected by Pingoru
- Sep 10, 2024, 08:06 AM UTC
- Resolved
- Sep 10, 2024, 10:07 AM UTC
- Duration
- 2h 1m
Affected: custom template
Timeline · 3 updates
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monitoring Sep 10, 2024, 08:06 AM UTC
Invitation emails using custom templates that were scheduled to be sent between approximately Monday, 9 September at 13:00 and Monday, 9 September at 13:30 UTC are currently queued, and our engineering teams are working to clear this queue.
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monitoring Sep 10, 2024, 08:07 AM UTC
We are continuing to monitor for any further issues.
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resolved Sep 10, 2024, 10:07 AM UTC
Our engineering teams have cleared the queue, all invitations is now sent out.
Read the full incident report →
- Detected by Pingoru
- Sep 05, 2024, 02:50 PM UTC
- Resolved
- Sep 07, 2024, 08:02 AM UTC
- Duration
- 1d 17h
Affected: custom template
Timeline · 9 updates
Read the full incident report →
- Detected by Pingoru
- Jul 19, 2024, 06:14 PM UTC
- Resolved
- Jul 19, 2024, 07:33 PM UTC
- Duration
- 1h 18m
Timeline · 4 updates
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identified Jul 19, 2024, 06:14 PM UTC
We are aware of a delay in sending review invitation emails, effective from 17:26 BST. As of 19:02 BST review invitation emails are being successfully sent. This represents a period of ~90 minutes in which review invitation emails have been queued. We are actively working to process this backlog, and hope to have these emails delivered as soon as possible. Thanks for your patience.
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identified Jul 19, 2024, 07:08 PM UTC
We are continuing to work on a fix for this issue.
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monitoring Jul 19, 2024, 07:09 PM UTC
We are actively processing through the queue of delayed review invitation emails, and will continue to monitor progress.
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resolved Jul 19, 2024, 07:33 PM UTC
We're happy to confirm that the backlog of delayed review invitation emails has been cleared. Thanks for your patience.
Read the full incident report →
- Detected by Pingoru
- Jul 03, 2024, 11:36 AM UTC
- Resolved
- Jul 04, 2024, 09:55 AM UTC
- Duration
- 22h 18m
Timeline · 6 updates
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investigating Jul 03, 2024, 11:36 AM UTC
Some invitations sent using our default template have been queued up and not delivered due to an issue which we are currently investigating. We have introduced a fix to ensure that new invitations will be sent out, and are working to process delivery of the queued invitations as quickly as possible.. This has not affected invitations sent using custom templates.
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identified Jul 03, 2024, 11:57 AM UTC
We have identified the cause of the delay in sending default template invitations and are working to resolve the issue and clear the backlog as soon as practically possible. Thank you for your patience.
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identified Jul 03, 2024, 12:55 PM UTC
We're continuing to work on resolving this issue, and we'll share updates as soon as we are able.
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identified Jul 03, 2024, 02:01 PM UTC
We're continuing to work on resolving this issue, and we'll share updates as soon as we are able.
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monitoring Jul 04, 2024, 09:03 AM UTC
Invitations in the waiting queue are now being delivered and we are monitoring the results.
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resolved Jul 04, 2024, 09:55 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 02, 2024, 01:30 AM UTC
- Resolved
- Jul 02, 2024, 10:28 AM UTC
- Duration
- 8h 57m
Affected: TrustBoxes
Timeline · 4 updates
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monitoring Jul 02, 2024, 05:17 AM UTC
We are continuing to investigate possible resolutions for this issue. We appreciate your patience.
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monitoring Jul 02, 2024, 08:24 AM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Jul 02, 2024, 08:30 AM UTC
We are continuing to monitor for any further issues.
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resolved Jul 02, 2024, 10:28 AM UTC
This incident has been resolved.
Read the full incident report →
