Trustpilot experienced a notice incident on June 12, 2025, lasting 10m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jun 12, 2025, 11:12 AM UTC
We are currently investigating an incident affecting the successful publishing of submitted reviews. We'll provide further updates by 12:00 UTC.
- investigating Jun 12, 2025, 11:13 AM UTC
This incident may also affect some functionality for users of our business app, including flagging reviews. Thank you for your patience and understanding while we aim to resolve this issue as soon as possible.
- identified Jun 12, 2025, 11:19 AM UTC
We have identified the root cause and taken steps to resolve the issue.
- monitoring Jun 12, 2025, 11:20 AM UTC
We have resolved the root cause and continue to monitor the situation. Affected B2B / business app functionality has been restored, and any delayed publishing of reviews should be addressed in the next 30 minutes.
- resolved Jun 12, 2025, 11:23 AM UTC
The incident has now been resolved. Thank you for your patience and unerstanding.