Trustpilot incident

We’re currently experiencing an issue with login and signup on trustpilot.com

Major Resolved View vendor source →

Trustpilot experienced a major incident on June 12, 2025 affecting www.trustpilot.com and Business Portal, lasting 11h 15m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2025, 06:46 PM UTC
Resolved
Jun 13, 2025, 06:02 AM UTC
Duration
11h 15m
Detected by Pingoru
Jun 12, 2025, 06:46 PM UTC

Affected components

www.trustpilot.comBusiness Portal

Update timeline

  1. identified Jun 12, 2025, 06:46 PM UTC

    Some users are having trouble logging in or signing up for an account right now. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

  2. identified Jun 12, 2025, 07:09 PM UTC

    Due to 3rd party provider outage, some users are having trouble logging in or signing up for an account right now. Trustpilot is aware of the issue and is actively monitoring the situation. We apologise for any inconvenience.

  3. monitoring Jun 12, 2025, 08:03 PM UTC

    Our 3rd-party provider has applied a fix, and we continue to monitor platform health.

  4. resolved Jun 13, 2025, 06:02 AM UTC

    This incident has been resolved.