Trustpilot Outage History

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Trustpilot had 8 outages in the last 2 years totaling 41h 23m of downtime — averaging 0.3 incidents per month.

There were 8 Trustpilot outages since May 30, 2025 totaling 41h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.trustpilot.com

Minor March 24, 2026

Degraded service on businessunitproducts-api

Detected by Pingoru
Mar 24, 2026, 09:18 PM UTC
Resolved
Mar 24, 2026, 11:43 PM UTC
Duration
2h 24m
Affected: Business Portal
Timeline · 4 updates
  1. investigating Mar 24, 2026, 09:18 PM UTC

    We are currently investigating this issue which may be impacting some users in accessing their business product catalog.

  2. investigating Mar 24, 2026, 09:46 PM UTC

    We are continuing to investigate this issue. The product catalog and related areas of the B2B app are currently impacted, along with potential impact on some widgets.

  3. monitoring Mar 24, 2026, 10:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 24, 2026, 11:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 24, 2026

General stability issue

Detected by Pingoru
Mar 24, 2026, 01:00 PM UTC
Resolved
Mar 24, 2026, 02:29 PM UTC
Duration
1h 29m
Affected: APIsBusiness PortalTrustBoxesbusiness.trustpilot.comemails
Timeline · 3 updates
  1. investigating Mar 24, 2026, 01:00 PM UTC

    We are currently investigating this issue.

  2. monitoring Mar 24, 2026, 01:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 24, 2026, 02:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 14, 2025

Degraded TrustBox performance

Detected by Pingoru
Nov 14, 2025, 07:21 AM UTC
Resolved
Nov 14, 2025, 09:22 AM UTC
Duration
2h
Affected: TrustBoxes
Timeline · 4 updates
  1. investigating Nov 14, 2025, 07:21 AM UTC

    We're experiencing an elevated level of TrustBox errors and are currently looking into the issue.

  2. investigating Nov 14, 2025, 07:55 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 14, 2025, 08:22 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 14, 2025, 09:22 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 10, 2025

Degraded Trustbox Performance

Detected by Pingoru
Nov 10, 2025, 02:55 AM UTC
Resolved
Nov 10, 2025, 05:43 AM UTC
Duration
2h 47m
Affected: APIsTrustBoxes
Timeline · 3 updates
  1. investigating Nov 10, 2025, 02:55 AM UTC

    This incident has been resolved.

  2. investigating Nov 10, 2025, 05:41 AM UTC

    We are continuing to investigate this issue.

  3. resolved Nov 10, 2025, 05:43 AM UTC

    This incident has been resolved.

Read the full incident report →

Major June 17, 2025

Invitation history not loading correctly

Detected by Pingoru
Jun 17, 2025, 12:33 PM UTC
Resolved
Jun 18, 2025, 09:20 AM UTC
Duration
20h 47m
Affected: APIsBusiness Portal
Timeline · 3 updates
  1. investigating Jun 17, 2025, 12:33 PM UTC

    Invitation history is not loading correctly for some users and invitation changes are slow to update.

  2. monitoring Jun 17, 2025, 01:39 PM UTC

    We’ve identified the cause of the issue and made changes to mitigate. We continue to monitor the situation.

  3. resolved Jun 18, 2025, 09:20 AM UTC

    All systems continue to operate as expected.

Read the full incident report →

Major June 12, 2025

We’re currently experiencing an issue with login and signup on trustpilot.com

Detected by Pingoru
Jun 12, 2025, 06:46 PM UTC
Resolved
Jun 13, 2025, 06:02 AM UTC
Duration
11h 15m
Affected: www.trustpilot.comBusiness Portal
Timeline · 4 updates
  1. identified Jun 12, 2025, 06:46 PM UTC

    Some users are having trouble logging in or signing up for an account right now. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

  2. identified Jun 12, 2025, 07:09 PM UTC

    Due to 3rd party provider outage, some users are having trouble logging in or signing up for an account right now. Trustpilot is aware of the issue and is actively monitoring the situation. We apologise for any inconvenience.

  3. monitoring Jun 12, 2025, 08:03 PM UTC

    Our 3rd-party provider has applied a fix, and we continue to monitor platform health.

  4. resolved Jun 13, 2025, 06:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 12, 2025

Delays in Publishing Reviews

Detected by Pingoru
Jun 12, 2025, 11:12 AM UTC
Resolved
Jun 12, 2025, 11:23 AM UTC
Duration
10m
Timeline · 5 updates
  1. investigating Jun 12, 2025, 11:12 AM UTC

    We are currently investigating an incident affecting the successful publishing of submitted reviews. We'll provide further updates by 12:00 UTC.

  2. investigating Jun 12, 2025, 11:13 AM UTC

    This incident may also affect some functionality for users of our business app, including flagging reviews. Thank you for your patience and understanding while we aim to resolve this issue as soon as possible.

  3. identified Jun 12, 2025, 11:19 AM UTC

    We have identified the root cause and taken steps to resolve the issue.

  4. monitoring Jun 12, 2025, 11:20 AM UTC

    We have resolved the root cause and continue to monitor the situation. Affected B2B / business app functionality has been restored, and any delayed publishing of reviews should be addressed in the next 30 minutes.

  5. resolved Jun 12, 2025, 11:23 AM UTC

    The incident has now been resolved. Thank you for your patience and unerstanding.

Read the full incident report →

Minor May 30, 2025

Service Outage: Business App: New Account Signup with Google Sign-up

Detected by Pingoru
May 30, 2025, 01:51 PM UTC
Resolved
May 30, 2025, 02:19 PM UTC
Duration
28m
Affected: Business Portal
Timeline · 4 updates
  1. investigating May 30, 2025, 01:51 PM UTC

    Some users are having trouble signing up for a free business account using the Google Sign-up option. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

  2. identified May 30, 2025, 01:53 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 30, 2025, 02:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 30, 2025, 02:19 PM UTC

    This incident has been resolved.

Read the full incident report →