Trust Payments experienced a major incident on July 15, 2025 affecting MyST and Portal and 1 more component, lasting 4h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 15, 2025, 08:44 AM UTC
Please be advised that RAM data updates and reporting/statement data across MyST, Portal and Tru Insight will be delayed. We are currently working to get this issue resolved as soon as possible. We are treating the issue as a matter of urgency and will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
- identified Jul 15, 2025, 11:02 AM UTC
Please be advised technical teams continue to work on the reporting/statement data issue across MyST, Portal and Tru Insight. We are currently working to get this issue resolved as soon as possible. We are treating the issue as a matter of urgency and will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000.
- resolved Jul 15, 2025, 01:37 PM UTC
Please be advised that the issue impacting MyST/Portal and Tru Insights reporting has now been resolved and all expected reports and statements should now be updated/ completed. We apologise for any inconvenience caused. Many Thanks, The Trust Payments Team