Trust Payments Outage History

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Trust Payments had 17 outages in the last 2 years totaling 244h 19m of downtime — averaging 0.7 incidents per month.

There were 17 Trust Payments outages since November 6, 2024 totaling 244h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.trustpayments.com

Minor September 15, 2026

Settlement Delays - POS Transactions

Detected by Pingoru
Sep 15, 2026, 08:48 AM UTC
Resolved
Sep 16, 2026, 08:16 AM UTC
Duration
23h 27m
Affected: POS
Timeline · 2 updates
  1. monitoring Sep 15, 2026, 08:48 AM UTC

    Please be advised that there will be delayed bank settlement payments for POS transactions carried out between 23:00 BST [14/09/26] to [15/09/26] 02:00 BST. Funds for these transactions will be delayed by 24 hours. All other transactions from 14th September will be processed and settlement payments made as normal. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

  2. resolved Sep 16, 2026, 08:16 AM UTC

    Please be advised that the issue impacting bank settlement payments for POS transactions carried out between 23:00 BST [14/09/26] to [15/09/26] 02:00 BST has now been resolved. Funds for these transactions have been processed and merchants will receive these today. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

Read the full incident report →

Minor September 3, 2026

3DS - Issue with Mastercard Authentications

Detected by Pingoru
Sep 03, 2026, 04:10 PM UTC
Resolved
Sep 04, 2026, 06:55 AM UTC
Duration
14h 44m
Affected: 3DS API (Server-to-Server)EMV 3DS
Timeline · 3 updates
  1. identified Sep 03, 2026, 04:10 PM UTC

    Please be advised that customers may experience intermittent 3DS transaction failures currently via Mastercard. Mastercard has confirmed that their internal investigation remains actively in progress as their technical teams work toward a resolution. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

  2. monitoring Sep 03, 2026, 07:11 PM UTC

    Low level intermittent failures are still being seen, Mastercard continue to investigate their issue and are providing updates. The Trust Payments NOC team continue to monitor the situation.

  3. resolved Sep 04, 2026, 06:55 AM UTC

    We have been informed by Mastercard that this incident has now been resolved and our internal monitoring aligns with this. Customers should no longer experience intermittent 3DS failures via Mastercard.

Read the full incident report →

Minor July 15, 2026

3DS - Issue resolved with Mastercard Authentications

Detected by Pingoru
Jul 15, 2026, 08:38 AM UTC
Resolved
Jul 15, 2026, 09:28 AM UTC
Duration
49m
Affected: 3DS API (Server-to-Server)EMV 3DS
Timeline · 2 updates
  1. identified Jul 15, 2026, 08:38 AM UTC

    Please be advised that customers may experience intermittent 3DS transaction failures currently via Mastercard. Mastercard has confirmed that their internal investigation remains actively in progress as their technical teams work toward a resolution. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

  2. resolved Jul 15, 2026, 09:28 AM UTC

    Please be advised that the issue impacting 3DS transaction processing with Mastercard has now been resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

Read the full incident report →

Minor May 19, 2026

Acquiring - EUR Settlement Delays

Detected by Pingoru
May 19, 2026, 10:07 AM UTC
Resolved
May 20, 2026, 11:21 AM UTC
Duration
1d 1h
Affected: Acquiring
Timeline · 3 updates
  1. identified May 19, 2026, 10:07 AM UTC

    Please be advised that some customers may experience delayed bank settlement payments for EUR payments due to an issue with a third party. Payments could be delayed up to 24 hours at this time. We are continuing to monitor with the third party and will provide further updates as soon as possible. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

  2. identified May 19, 2026, 02:38 PM UTC

    Please be advised that the third party issue is still ongoing, due to this incident, expected EUR settlement payments will be delayed by 24 hours and processed tomorrow, Wednesday 20th May. We are continuing to monitor with the third party and will provide further updates as soon as possible. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

  3. resolved May 20, 2026, 11:21 AM UTC

    Please be advised that the issue impacting bank settlements has now been resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

Read the full incident report →

Critical April 24, 2026

POS Declines - Resolved

Detected by Pingoru
Apr 24, 2026, 11:08 AM UTC
Resolved
Apr 24, 2026, 12:54 PM UTC
Duration
1h 45m
Affected: POS
Timeline · 3 updates
  1. investigating Apr 24, 2026, 11:08 AM UTC

    Please be advised that at this time customers may experience POS transaction failures due to an issue with a third party. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

  2. monitoring Apr 24, 2026, 11:56 AM UTC

    Please be advised that the issue affecting the POS Transaction processing has been addressed & our team is closely monitoring it to ensure complete stability and reliability. Rest assured, we'll provide further updates as we continue to validate the resolution and ensure sustained performance. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

  3. resolved Apr 24, 2026, 12:54 PM UTC

    Please be advised that the issue impacting POS transaction processing has now been resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

Read the full incident report →

Minor April 20, 2026

Resolved : Acquiring - Settlement Delays

Detected by Pingoru
Apr 20, 2026, 01:22 PM UTC
Resolved
Apr 21, 2026, 10:47 AM UTC
Duration
21h 25m
Affected: Acquiring
Timeline · 3 updates
  1. investigating Apr 20, 2026, 01:22 PM UTC

    Please be advised that some customers may experience delayed bank settlement payments for EUR, CAD, CHF, DKK, HUF, NOK RON SEK & USD due to an issue at a third party. Payments could be delayed up to 24 hours at this time. We are continuing to monitor with the third party and will provide further updates as soon as possible. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

  2. monitoring Apr 20, 2026, 03:11 PM UTC

    Please be advised that the third party issue has been fixed however, due to this incident, expected settlement payments for for EUR, CAD, CHF, DKK, HUF, NOK RON SEK & USD will be delayed by 24 hours and processed tomorrow, 21st April. We are continuing to monitor with the third party and will provide further updates as soon as possible. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

  3. resolved Apr 21, 2026, 10:47 AM UTC

    Please be advised that the issue impacting bank settlements has now been resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

Read the full incident report →

Major March 13, 2026

Acquiring Settlement Delays

Detected by Pingoru
Mar 13, 2026, 10:05 AM UTC
Resolved
Mar 13, 2026, 01:52 PM UTC
Duration
3h 47m
Affected: Acquiring
Timeline · 2 updates
  1. identified Mar 13, 2026, 10:05 AM UTC

    Please be advised that customers may experience delayed bank settlement payments. We are treating the universal issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

  2. resolved Mar 13, 2026, 01:52 PM UTC

    Please be advised that the issue impacting bank settlements has now been resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

Read the full incident report →

Minor March 13, 2026

Data and Reporting delays

Detected by Pingoru
Mar 13, 2026, 06:48 AM UTC
Resolved
Mar 13, 2026, 03:13 PM UTC
Duration
8h 25m
Affected: CryptoMetrixMySTPortalTru Insight
Timeline · 2 updates
  1. identified Mar 13, 2026, 06:48 AM UTC

    Please be advised that RAM data updates and reporting/statement data across MyST, Portal and Tru Insight will be delayed. We are currently working to get this issue resolved as soon as possible. We are treating the issue as a matter of urgency and will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000.

  2. resolved Mar 13, 2026, 03:13 PM UTC

    Please be advised that the issue impacting MyST/Portal and Tru Insights reporting has now been resolved and all expected reports and statements should now be updated/ completed. We apologise for any inconvenience caused. Many Thanks, The Trust Payments Team

Read the full incident report →

Critical March 10, 2026

INC-224 Portal Services

Detected by Pingoru
Mar 10, 2026, 08:19 PM UTC
Resolved
Mar 10, 2026, 08:28 PM UTC
Duration
9m
Affected: Portal
Timeline · 2 updates
  1. investigating Mar 10, 2026, 08:19 PM UTC

    Please be advised that customers may experience issues affecting Portal. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

  2. resolved Mar 10, 2026, 08:28 PM UTC

    Please be advised that the issue impacting Portal has now been resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

Read the full incident report →

Major July 16, 2025

Data & Portal Services - Resolved

Detected by Pingoru
Jul 16, 2025, 07:52 AM UTC
Resolved
Jul 16, 2025, 01:04 PM UTC
Duration
5h 12m
Affected: MySTPortalTru Insight
Timeline · 2 updates
  1. identified Jul 16, 2025, 07:52 AM UTC

    Please be advised that RAM data updates and reporting/statement data across MyST, Portal and Tru Insight will be delayed. We are currently working to get this issue resolved as soon as possible. We are treating the issue as a matter of urgency and will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

  2. resolved Jul 16, 2025, 01:04 PM UTC

    Please be advised that the issue impacting MyST/Portal and Tru Insights reporting has now been resolved and all expected reports and statements should now be updated/ completed. We apologise for any inconvenience caused. Many Thanks, The Trust Payments Team

Read the full incident report →

Minor February 27, 2025

Acquiring - EUR settlement delays - Resolved

Detected by Pingoru
Feb 27, 2025, 03:27 PM UTC
Resolved
Feb 28, 2025, 09:39 AM UTC
Duration
18h 12m
Affected: Acquiring
Timeline · 2 updates
  1. identified Feb 27, 2025, 03:27 PM UTC

    Please be advised that some customers will experience delayed EUR bank settlement payments due to an issue at a third party. Payments will be delayed up to 24 hours at this time. We are continuing to monitor with the third party and will provide further updates as soon as possible. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

  2. resolved Feb 28, 2025, 09:39 AM UTC

    Please be advised that delayed EUR bank settlement payments for transactions captured on 26th February have now been processed and customers will receive delayed payments today. We apologise for any inconvenience caused. If you have any questions please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

Read the full incident report →

Minor February 26, 2025

Reporting & statement data delay - Resolved

Detected by Pingoru
Feb 26, 2025, 09:05 AM UTC
Resolved
Feb 26, 2025, 02:33 PM UTC
Duration
5h 27m
Affected: Tru Insight
Timeline · 3 updates
  1. identified Feb 26, 2025, 09:05 AM UTC

    Please be advised that reporting will be delayed for Tru Insight. We are currently working to get this issue resolved as soon as possible. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

  2. identified Feb 26, 2025, 10:50 AM UTC

    Please be advised that RAM data updates and reporting/statement data across MyST, Portal and Tru Insight will be delayed. We are currently working to get this issue resolved as soon as possible. We are treating the issue as a matter of urgency and will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000.

  3. resolved Feb 26, 2025, 02:33 PM UTC

    Please be advised that the issue impacting MyST and Tru Insights reporting has now been resolved and all expected reports and statements should now be updated/ completed. We apologise for any inconvenience caused. Many Thanks, The Trust Payments Team

Read the full incident report →

Minor January 31, 2025

TRU Acquiring- Potential GBP Settlement Delays - Resolved

Detected by Pingoru
Jan 31, 2025, 04:06 PM UTC
Resolved
Feb 03, 2025, 01:09 PM UTC
Duration
2d 21h
Affected: Acquiring
Timeline · 3 updates
  1. identified Jan 31, 2025, 04:06 PM UTC

    Please be advised that there is a possibility of delayed GBP bank settlement payments due to a banking network issue with a third party. We are treating this potential issue as a matter of urgency and are actively working to minimise any disruptions. We will provide a further update within the next hour. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

  2. identified Jan 31, 2025, 05:05 PM UTC

    We regret to inform our customers that due to an ongoing banking network issue with a third party, GBP bank settlement payments will be delayed. Payments originally scheduled for today will not be processed until Monday, February 3rd. We understand and apologise for the inconvenience this may cause. We will provide a further update on Monday, to confirm that the payments have been successfully processed If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

  3. resolved Feb 03, 2025, 01:09 PM UTC

    Please be advised that delayed GBP bank settlement payments for transactions captured on 30th January have now been processed and customers will receive delayed payments today. We apologise for any inconvenience caused. If you have any questions please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

Read the full incident report →

Minor December 9, 2024

TRU Acquiring Settlement- Resolved

Detected by Pingoru
Dec 09, 2024, 01:53 PM UTC
Resolved
Dec 10, 2024, 09:42 AM UTC
Duration
19h 48m
Affected: Acquiring
Timeline · 2 updates
  1. investigating Dec 09, 2024, 01:53 PM UTC

    Please be advised that customers may experience delayed bank settlement payments. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

  2. resolved Dec 10, 2024, 09:42 AM UTC

    Please be advised that the issue impacting bank settlements has now been resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

Read the full incident report →

Minor November 25, 2024

TRU Acquiring- GBP Settlement Delays - Resolved

Detected by Pingoru
Nov 25, 2024, 03:55 PM UTC
Resolved
Nov 26, 2024, 11:34 AM UTC
Duration
19h 38m
Affected: Acquiring
Timeline · 2 updates
  1. identified Nov 25, 2024, 03:55 PM UTC

    Please be advised that some customers will experience delayed GBP & EUR bank settlement payments. Payments will be delayed by 24 hours at this time. We are treating the issue as a matter of urgency and will provide further updates in due course. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

  2. resolved Nov 26, 2024, 11:34 AM UTC

    Please be advised settlements in for EUR and GBP have now been processed and customers will receive delayed payments today. We apologise for any inconvenience caused. If you have any questions please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

Read the full incident report →

Major November 20, 2024

TRU Connect Payment Gateway - Payment Pages & MyST Access - Resolved

Detected by Pingoru
Nov 20, 2024, 12:15 PM UTC
Resolved
Nov 20, 2024, 01:20 PM UTC
Duration
1h 4m
Affected: Payment Pages
Timeline · 2 updates
  1. investigating Nov 20, 2024, 12:15 PM UTC

    Please be advised that customers may experience issues with Payment Pages and access to MyST. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

  2. resolved Nov 20, 2024, 01:20 PM UTC

    Please be advised that the issue impacting Payment Pages and access to MyST has now been resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

Read the full incident report →