TrueFullstaq Outage History

TrueFullstaq is up right now

TrueFullstaq had 36 outages in the last 2 years totaling 660h 54m of downtime, averaging 1.5 incidents per month.

There were 36 TrueFullstaq outages since February 25, 2025 totaling 660h 54m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.truefullstaq.com

Notice October 2, 2026

We see slow and or unresponsive resources on several platforms

Detected by Pingoru
Oct 02, 2026, 10:31 AM UTC
Resolved
Oct 02, 2026, 01:38 PM UTC
Duration
3h 6m
Timeline · 6 updates
  1. investigating Oct 02, 2026, 10:31 AM UTC

    We are currently investigating the issue

  2. investigating Oct 02, 2026, 10:32 AM UTC

    We are continuing to investigate this issue.

  3. identified Oct 02, 2026, 10:44 AM UTC

    The issue is identified and we are implementing a fix

  4. identified Oct 02, 2026, 10:47 AM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Oct 02, 2026, 10:47 AM UTC

    A fix is implemented and we are monitoring the results

  6. resolved Oct 02, 2026, 01:38 PM UTC

    This incident is resolved, we will follow up with an RCA

Read the full incident report →

Notice September 23, 2026

We noticed Argo/Cilium connection issues

Detected by Pingoru
Sep 23, 2026, 07:40 AM UTC
Resolved
Sep 23, 2026, 08:03 AM UTC
Duration
22m
Affected: Managed Kubernetes
Timeline · 5 updates
  1. investigating Sep 23, 2026, 07:40 AM UTC

    We are currently investigating this issue.

  2. investigating Sep 23, 2026, 07:45 AM UTC

    We are continuing to investigate this issue.

  3. identified Sep 23, 2026, 07:47 AM UTC

    We identified the issue and working on the solution

  4. monitoring Sep 23, 2026, 07:54 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 23, 2026, 08:03 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 16, 2026

Ticketsystem unavailable

Detected by Pingoru
Sep 16, 2026, 08:07 AM UTC
Resolved
Sep 17, 2026, 08:16 AM UTC
Duration
1d
Timeline · 4 updates
  1. investigating Sep 16, 2026, 08:07 AM UTC

    Currently our ticket system is unavailable. This will result for us to be unable to work on your ticket. If there is anything we can do for you, please contact us via the phone or slack.

  2. investigating Sep 16, 2026, 10:22 AM UTC

    Our supplier is still investigating the incident. As soon as we have an update we will share this. In the meantime, please feel free to contact us via the phone or slack.

  3. monitoring Sep 16, 2026, 07:46 PM UTC

    Our ticket system is fully available again and we are able to process tickets as normal. The incident has been resolved by our supplier. We apologize for the inconvenience and thank you for your patience and understanding.

  4. resolved Sep 17, 2026, 08:16 AM UTC

    This incident is resolved

Read the full incident report →

Notice September 15, 2026

Partial outage Customer Portal

Detected by Pingoru
Sep 15, 2026, 01:55 PM UTC
Resolved
Sep 15, 2026, 05:28 PM UTC
Duration
3h 32m
Affected: Customer Portal | TrueCare
Timeline · 4 updates
  1. investigating Sep 15, 2026, 01:55 PM UTC

    Some pages in our portal are not working, we identified the issue and working on a solution

  2. identified Sep 15, 2026, 01:55 PM UTC

    Some pages in our portal are not working, we identified the issue and working on a solution

  3. monitoring Sep 15, 2026, 04:04 PM UTC

    A fix has been implemented and we are monitoring the situation

  4. resolved Sep 15, 2026, 05:28 PM UTC

    This incident is resolved, in half an hour we will have maintenance

Read the full incident report →

Notice September 10, 2026

Verstoring in routering naar Azure

Detected by Pingoru
Sep 10, 2026, 06:33 PM UTC
Resolved
Sep 11, 2026, 08:07 AM UTC
Duration
13h 34m
Affected: Managed Azure
Timeline · 2 updates
  1. investigating Sep 10, 2026, 06:33 PM UTC

    Op dit moment ondervindt de telecomprovider problemen met de routering naar Azure. Hierdoor kunnen er problemen optreden bij het bereiken van onze diensten. Deze verstoring bevindt zich buiten onze invloedssfeer, waardoor wij hier momenteel geen directe actie op kunnen ondernemen. Mocht u problemen ondervinden, dan adviseren wij u contact op te nemen met uw telecomprovider. Wij hebben de verstoring onder de aandacht gebracht bij de leverancier en volgen de afhandeling hiervan nauwlettend. Mochten wij aanvullende informatie ontvangen, dan zullen wij deze met u delen.

  2. resolved Sep 11, 2026, 08:07 AM UTC

    Wij hebben signalen ontvangen dat de problemen met de routering naar Azure sinds gisteravond zijn afgenomen en dat de connectiviteit geleidelijk is hersteld. Op basis van onze monitoring en de huidige situatie zien wij geen aanwijzingen meer dat deze verstoring nog actief is. Daarom beschouwen wij dit incident als opgelost. Mocht u desondanks nog problemen ervaren met de bereikbaarheid van onze diensten, dan verzoeken wij u contact op te nemen met uw telecomprovider of onze supportafdeling. Wij danken u voor uw begrip tijdens deze verstoring.

Read the full incident report →

Notice September 9, 2026

Webinsight - Verstoring

Detected by Pingoru
Sep 09, 2026, 07:56 AM UTC
Resolved
Sep 09, 2026, 08:41 PM UTC
Duration
12h 44m
Timeline · 4 updates
  1. investigating Sep 09, 2026, 07:56 AM UTC

    Op dit moment is er een verstoring op ons webinsight platform. Onze engineers doen onderzoek naar de oorzaak.

  2. identified Sep 09, 2026, 12:46 PM UTC

    De oorzaak is gevonden. Onze engineers werken aan een oplossing.

  3. monitoring Sep 09, 2026, 01:16 PM UTC

    Webinsight is weer beschikbaar. We monitoren de situatie.

  4. resolved Sep 09, 2026, 08:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 31, 2026

Abnormal behaviour on 1 of our transits

Detected by Pingoru
Aug 31, 2026, 03:19 PM UTC
Resolved
Aug 31, 2026, 04:19 PM UTC
Duration
59m
Affected: Netwerk
Timeline · 5 updates
  1. investigating Aug 31, 2026, 03:19 PM UTC

    Beste klant we hebben abnormaal gedrag gezien op onze transits en zijn aan het onderzoeken.

  2. identified Aug 31, 2026, 03:28 PM UTC

    traffic is automaticly rerouted to another transit

  3. identified Aug 31, 2026, 03:33 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Aug 31, 2026, 03:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 31, 2026, 04:19 PM UTC

    This incident has been resolved

Read the full incident report →

Major August 25, 2026

Objectstorage verminderd bereikbaar

Detected by Pingoru
Aug 25, 2026, 07:29 AM UTC
Resolved
Aug 25, 2026, 10:04 AM UTC
Duration
2h 35m
Affected: Object store
Timeline · 3 updates
  1. investigating Aug 25, 2026, 07:29 AM UTC

    Op dit moment zien we dat onze objectstorage verminderd bereikbaar is. We zijn het aan het onderzoeken.

  2. identified Aug 25, 2026, 07:47 AM UTC

    Het probleem is gevonden en Objectstorage is weer beschikbaar.

  3. resolved Aug 25, 2026, 10:04 AM UTC

    De verstoring is verholpen. Onze engineers blijven de omgeving nauwlettend monitoren om de stabiliteit te bewaken.

Read the full incident report →

Major August 24, 2026

Network connectivity issues

Detected by Pingoru
Aug 24, 2026, 09:58 AM UTC
Resolved
Aug 24, 2026, 11:59 PM UTC
Duration
14h
Affected: Netwerk
Timeline · 6 updates
  1. investigating Aug 24, 2026, 09:58 AM UTC

    We are currently investigating this issue.

  2. identified Aug 24, 2026, 10:22 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 24, 2026, 10:22 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 24, 2026, 11:24 AM UTC

    One of our suppliers is experiencing high traffic we are rerouting the traffic

  5. monitoring Aug 24, 2026, 02:07 PM UTC

    Rerouting is complete we are monitoring

  6. resolved Aug 24, 2026, 11:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 19, 2026

Connectivity issues

Detected by Pingoru
Aug 19, 2026, 02:53 PM UTC
Resolved
Aug 20, 2026, 07:01 AM UTC
Duration
16h 8m
Affected: NetwerkManaged KubernetesHighlander VDSAdvanced Security Platform
Timeline · 4 updates
  1. investigating Aug 19, 2026, 02:53 PM UTC

    Op dit moment ervaren wij connectiviteitsproblemen. Hierdoor kunnen sommige diensten en verbindingen beperkt of niet beschikbaar zijn. Onze engineers onderzoeken de oorzaak en werken aan een oplossing. We houden je via deze statuspagina op de hoogte zodra er meer informatie beschikbaar is. Onze volgende update is om 17:30

  2. identified Aug 19, 2026, 03:30 PM UTC

    De connectiviteitsproblemen worden veroorzaakt door een lopende DDoS-aanval. Het verkeer wordt momenteel via onze DDoS-mitigatie (NAWAS) geleid om de aanval zoveel mogelijk af te vangen. Het is mogelijk dat je hiervan nog steeds hinder ondervindt. Onze volgende update is om 18:00

  3. monitoring Aug 19, 2026, 04:00 PM UTC

    De dienstverlening is inmiddels weer stabiel en we zien momenteel geen verdere verstoringen. We blijven de situatie nauwlettend monitoren en houden de systemen extra goed in de gaten. Mocht de situatie veranderen, dan zullen we dit via deze statuspagina communiceren. Mocht je toch nog problemen ervaren, neem dan contact op met onze storingsdienst.

  4. resolved Aug 20, 2026, 07:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 14, 2026

Partial Truefullstaq Cloud incident

Detected by Pingoru
Jul 14, 2026, 08:25 AM UTC
Resolved
Jul 14, 2026, 09:00 AM UTC
Duration
35m
Affected: TrueFullstaq Cloud
Timeline · 4 updates
  1. investigating Jul 14, 2026, 08:25 AM UTC

    We are currently investigating this issue.

  2. identified Jul 14, 2026, 08:33 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 14, 2026, 08:37 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 14, 2026, 09:00 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 25, 2026

Hostmachine - crash

Detected by Pingoru
Jun 25, 2026, 11:26 AM UTC
Resolved
Jun 25, 2026, 01:02 PM UTC
Duration
1h 36m
Timeline · 4 updates
  1. identified Jun 25, 2026, 11:26 AM UTC

    Zojuist is een van onze host machines onverwachts uitgevallen. Alle vm's die op deze hostmachine stonden zullen asap door het platform weer opgestart worden op een andere hostmachine. Wij zullen elke vm nalopen voor controle na het opstarten.

  2. identified Jun 25, 2026, 12:26 PM UTC

    Alle geraakte vm's zijn weer online

  3. monitoring Jun 25, 2026, 12:26 PM UTC

    Alle geraakte vm's zijn weer online

  4. resolved Jun 25, 2026, 01:02 PM UTC

    We hebben de omgeving het afgelopen half uur nauwlettend in de gaten gehouden. Alles is en blijft stabiel.

Read the full incident report →

Major June 17, 2026

Partial Network outage

Detected by Pingoru
Jun 17, 2026, 09:21 AM UTC
Resolved
Jun 17, 2026, 10:15 AM UTC
Duration
53m
Affected: Netwerk
Timeline · 4 updates
  1. investigating Jun 17, 2026, 09:21 AM UTC

    We are currently investigating this issue.

  2. identified Jun 17, 2026, 09:26 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 17, 2026, 09:39 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 17, 2026, 10:15 AM UTC

    This incident has been resolved.

Read the full incident report →

Major June 8, 2026

We are experiencing issues in our network

Detected by Pingoru
Jun 08, 2026, 12:21 PM UTC
Resolved
Jun 08, 2026, 01:02 PM UTC
Duration
40m
Affected: Netwerk
Timeline · 4 updates
  1. investigating Jun 08, 2026, 12:21 PM UTC

    We are currently investigating this issue.

  2. identified Jun 08, 2026, 12:27 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 08, 2026, 12:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 08, 2026, 01:02 PM UTC

    This incident has been resolved and an RCA will follow.

Read the full incident report →

Major April 29, 2026

Tickets unavailable

Detected by Pingoru
Apr 29, 2026, 09:00 AM UTC
Resolved
Apr 29, 2026, 11:35 AM UTC
Duration
2h 34m
Affected: Customer Portal | TrueCare
Timeline · 4 updates
  1. investigating Apr 29, 2026, 09:00 AM UTC

    Currently tickets are not availble to view in our portal. Our engineers are working on a resolution.

  2. identified Apr 29, 2026, 09:41 AM UTC

    We have identified the problem. Our engineers are working towards a resolution. Unfortunately we do not have an ETA yet.

  3. monitoring Apr 29, 2026, 09:47 AM UTC

    Tickets are available again. All functionalities are restored.

  4. resolved Apr 29, 2026, 11:35 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 30, 2026

Truecare portal is down

Detected by Pingoru
Mar 30, 2026, 09:59 AM UTC
Resolved
Mar 30, 2026, 10:51 AM UTC
Duration
51m
Affected: Customer Portal | TrueCare
Timeline · 4 updates
  1. investigating Mar 30, 2026, 09:59 AM UTC

    At this moment our truecare portal is down we have started the investigation.

  2. identified Mar 30, 2026, 10:23 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 30, 2026, 10:24 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 30, 2026, 10:51 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 18, 2026

connectivity issues

Detected by Pingoru
Mar 18, 2026, 08:35 AM UTC
Resolved
Mar 18, 2026, 12:11 PM UTC
Duration
3h 36m
Affected: Netwerk
Timeline · 6 updates
  1. investigating Mar 18, 2026, 08:35 AM UTC

    At this moment we are experiencing connectivity issues

  2. investigating Mar 18, 2026, 08:36 AM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 18, 2026, 08:42 AM UTC

    There seems to be an issue at ams-ix we are rerouting to another transit

  4. identified Mar 18, 2026, 08:43 AM UTC

    Reroute to other transit completed

  5. monitoring Mar 18, 2026, 08:44 AM UTC

    We are monitoring the situation

  6. resolved Mar 18, 2026, 12:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 19, 2026

Momenteel is er een verstoring op de vault service van het kubernetes platform

Detected by Pingoru
Feb 19, 2026, 12:28 PM UTC
Resolved
Feb 19, 2026, 03:15 PM UTC
Duration
2h 47m
Affected: Managed Kubernetes
Timeline · 6 updates
  1. investigating Feb 19, 2026, 12:28 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 19, 2026, 12:30 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 19, 2026, 12:55 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Feb 19, 2026, 12:57 PM UTC

    All Services are online we are monitoring the situation.

  5. monitoring Feb 19, 2026, 12:58 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Feb 19, 2026, 03:15 PM UTC

    Wij hebben de situatie gemonitored, de situatie is stabiel. De storing wordt nu afgesloten. Dank voor uw geduld en nogmaals excuses voor het ongemak.

Read the full incident report →

Major February 18, 2026

Kubernetes - incident

Detected by Pingoru
Feb 18, 2026, 11:46 AM UTC
Resolved
Feb 18, 2026, 03:46 PM UTC
Duration
4h
Affected: Managed Kubernetes
Timeline · 4 updates
  1. investigating Feb 18, 2026, 11:46 AM UTC

    Momenteel is er een verstoring op ons kubernetesplatform waarbij pods of nodes mogelijk niet starten/ herstarten. Wij hebben dit in onderzoek met de hoogte prioriteit.

  2. identified Feb 18, 2026, 12:50 PM UTC

    We hebben het probleem gevonden en zijn momenteel bezig met het implementeren van de oplossing. Het doorvoeren van de oplossing heeft geen impact op de dienstverlening. Zodra de oplossing volledig is doorgevoerd zullen wij dit middels deze status pagina melden.

  3. monitoring Feb 18, 2026, 01:40 PM UTC

    De oplossing is inmiddels geïmplementeerd. We blijven de systemen monitoren. Als u nog steeds problemen ondervindt, kunt u contact opnemen met onze supportafdeling. Dank voor uw geduld en nogmaals excuses voor het ongemak.

  4. resolved Feb 18, 2026, 03:46 PM UTC

    Wij hebben de situatie gemonitored, de situatie is stabiel. De storing wordt nu afgesloten. Dank voor uw geduld en nogmaals excuses voor het ongemak.

Read the full incident report →

Notice February 13, 2026

S3 Object store incident

Detected by Pingoru
Feb 13, 2026, 07:54 AM UTC
Resolved
Feb 13, 2026, 03:05 PM UTC
Duration
7h 10m
Affected: Object store
Timeline · 3 updates
  1. investigating Feb 13, 2026, 07:54 AM UTC

    Er is op dit moment een verstoring op onze object storage. Onze infra afdeling heeft het incident in onderzoek.

  2. monitoring Feb 13, 2026, 08:07 AM UTC

    Het incident is verholpen.

  3. resolved Feb 13, 2026, 03:05 PM UTC

    Het incident is definitief opgelost.

Read the full incident report →

Major February 9, 2026

A possible connectivity issue on our ASP platform is being investigated

Detected by Pingoru
Feb 09, 2026, 01:57 PM UTC
Resolved
Feb 09, 2026, 03:31 PM UTC
Duration
1h 34m
Affected: Advanced Security Platform
Timeline · 3 updates
  1. investigating Feb 09, 2026, 01:57 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 09, 2026, 02:37 PM UTC

    De getroffen systemen zijn weer beschikbaar. We blijven de systemen monitoren. Als u nog steeds problemen ondervindt, kunt u contact opnemen met onze supportafdeling. Dank voor uw geduld en nogmaals excuses voor het ongemak.

  3. resolved Feb 09, 2026, 03:31 PM UTC

    Wij hebben de situatie gemonitored, de situatie is stabiel. De storing wordt nu afgesloten. Dank voor uw geduld en nogmaals excuses voor het ongemak.

Read the full incident report →

Major January 9, 2026

Verstoring op ArgoCD

Detected by Pingoru
Jan 09, 2026, 09:38 AM UTC
Resolved
Jan 09, 2026, 11:59 AM UTC
Duration
2h 20m
Affected: Managed Kubernetes
Timeline · 5 updates
  1. investigating Jan 09, 2026, 09:38 AM UTC

    Er is momenteel een verstoring op onze ArgoCD. Het is in onderzoek en we zorgen dat dit zo snel als mogelijk opgelost gaat worden.

  2. investigating Jan 09, 2026, 09:56 AM UTC

    Er is momenteel een verstoring op onze ArgoCD. Het is in onderzoek en we zorgen dat dit zo snel als mogelijk opgelost gaat worden.

  3. monitoring Jan 09, 2026, 10:12 AM UTC

    De root cause is gevonden door onze engineers en het probleem is opgelost. De dienst is weer hersteld naar 100% operationeel. We blijven de situatie monitoren.

  4. monitoring Jan 09, 2026, 10:19 AM UTC

    De root cause is gevonden door onze engineers en het probleem is opgelost. De dienst is weer hersteld naar 100% operationeel. We blijven de situatie monitoren.

  5. resolved Jan 09, 2026, 11:59 AM UTC

    Het incident is verholpen.

Read the full incident report →

Major January 7, 2026

Incident – Portaal

Detected by Pingoru
Jan 07, 2026, 11:23 AM UTC
Resolved
Jan 07, 2026, 01:52 PM UTC
Duration
2h 29m
Affected: Customer Portal | TrueCare
Timeline · 3 updates
  1. investigating Jan 07, 2026, 11:23 AM UTC

    Op dit moment is ons portaal beperkt beschikbaar. U kunt inloggen, maar sommige functies zijn tijdelijk niet beschikbaar. Wij begrijpen dat dit vervelend is en werken met hoge prioriteit aan een oplossing. Updates volgen via deze statuspagina.

  2. monitoring Jan 07, 2026, 11:52 AM UTC

    Onze engineers hebben het probleem gevonden en opgelost. Het portaal is weer operationeel.

  3. resolved Jan 07, 2026, 01:52 PM UTC

    This incident has been resolved.

Read the full incident report →