Resolved after 3 hours 32 minutes, affecting Customer Portal | TrueCare, on September 15, 2026.
A fix has been implemented and we are monitoring the situation
Affected components
Customer Portal | TrueCare
Update timeline
- investigating Sep 15, 2026, 01:55 PM UTC
Some pages in our portal are not working, we identified the issue and working on a solution
- identified Sep 15, 2026, 01:55 PM UTC
Some pages in our portal are not working, we identified the issue and working on a solution
- monitoring Sep 15, 2026, 04:04 PM UTC
A fix has been implemented and we are monitoring the situation
- resolved Sep 15, 2026, 05:28 PM UTC
This incident is resolved, in half an hour we will have maintenance
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