True IP Solutions incident

Impaired Connectivity on MCNC Servers

Minor Resolved View vendor source →

True IP Solutions experienced a minor incident on July 29, 2025 affecting Voice QoS and MCNC 1 and 1 more component, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Jul 29, 2025, 07:58 PM UTC
Resolved
Jul 29, 2025, 09:19 PM UTC
Duration
1h 21m
Detected by Pingoru
Jul 29, 2025, 07:58 PM UTC

Affected components

Voice QoSMCNC 1MCNC 2MCNC 3MCNC 4

Update timeline

  1. investigating Jul 29, 2025, 07:58 PM UTC

    We are aware of an upstream issue affecting connectivity with our servers at the MCNC (Durham, NC) data center. The data center has been contacted and the problem we are actively working to resolve the issue. We will share more information as it becomes available. No users on other servers should be impacted. If you are experiencing issues with your phone service and don't believe you're serviced out of our MCNC data center, please contact our support team at (855) 878-8477 for assistance. Thank you, True IP Solutions

  2. monitoring Jul 29, 2025, 08:15 PM UTC

    The connectivity issues appear to have stemmed from an upstream carrier's outage and the traffic has been rerouted. We're no longer seeing packet loss to or from the MCNC data center and inter-server SIP queues are catching up. We will continue to monitor the situation, however at this time service impacts should be diminished or entirely cleared up. We apologize for the inconvenience. Thank you, True IP Solutions

  3. resolved Jul 29, 2025, 09:19 PM UTC

    This incident has been resolved.