Resolved after 3 hours 54 minutes, affecting Dallas, TX, on November 27, 2024.
The issue at the data center has been identified and a fix is in place. We're monitoring the link before we put the server back into service. Thank you, True IP Solutions
Affected components
Update timeline
- investigating Nov 27, 2024, 02:20 PM UTC
We are currently working with our data center in Dallas, Tx to investigate an issue with downstream connectivity. We are experiencing large amounts of packet loss at the data center and as a result have temporarily pulled it from the cluster. All voice services should fail over to other servers and there should be no further interruptions in service, however if you are experiencing any service issues please contact our support team at (855) 878-8477 for assistance. Thank you, True IP Solutions
- monitoring Nov 27, 2024, 03:58 PM UTC
The issue at the data center has been identified and a fix is in place. We're monitoring the link before we put the server back into service. Thank you, True IP Solutions
- resolved Nov 27, 2024, 06:15 PM UTC
This incident has been resolved.
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