True IP Solutions experienced a minor incident on September 18, 2026 affecting Atlanta, GA (ATL1) and Atlanta, GA (ATL2) and 1 more component, lasting 2h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 18, 2026, 08:20 PM UTC
We are currently investigating elevated latency between servers in our cluster and our server in Dallas. This increased latency is affecting synchronization between the affected systems. Our team has contacted the Dallas data center to review network routing and identify the cause of the increased latency. We will continue to monitor the situation and provide another update as soon as the issue subsides or additional information becomes available. We appreciate your patience while we work to resolve this issue.
- resolved Sep 18, 2026, 10:36 PM UTC
We've received confirmation that traffic should resume at normal latency.