True IP Solutions incident

Intermittent Packet Loss Between Servers

Minor Resolved View vendor source →

True IP Solutions experienced a minor incident on August 31, 2026 affecting Atlanta, GA (ATL1) and Atlanta, GA (ATL2) and 1 more component, lasting 3h 4m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2026, 03:22 PM UTC
Resolved
Aug 31, 2026, 06:26 PM UTC
Duration
3h 4m
Detected by Pingoru
Aug 31, 2026, 03:22 PM UTC

Affected components

Atlanta, GA (ATL1)Atlanta, GA (ATL2)MCNC 1MCNC 2MCNC 3MCNC 4Device Provisioning

Update timeline

  1. investigating Aug 31, 2026, 03:22 PM UTC

    We are currently investigating intermittent packet loss (<5%) between the Atlanta, GA and MCNC data centers. So far this only appears to be affecting some realtime data syncing, such as BLF presence or MWI, as well as delays accessing some device profiles from the portal. We are working with the data centers to correct the packet loss as quickly as possible. Please contact support with any issues or concerns. Thank you, True IP Solutions [email protected] (855) 878-8477

  2. monitoring Aug 31, 2026, 04:44 PM UTC

    We have identified the downstream router that was causing the packet loss and rerouted traffic to compensate. All queued data has synced between servers at this time. We will continue to monitor the adjusted route. Thank you, True IP Solutions (855) 878-8477

  3. resolved Aug 31, 2026, 06:26 PM UTC

    The route between the two data centers has been consistently reliable for the couple of hours, with no packet loss or excessive latency. We consider this issue to be resolved at this time, however if you are experiencing any issues please reach out to our support team for assistance. Thank you, True IP Solutions (855) 878-8477