Resolved after 1 hour 21 minutes, affecting Voice QoS and MCNC 1 and 1 more, on July 29, 2025.
The connectivity issues appear to have stemmed from an upstream carrier's outage and the traffic has been rerouted. We're no longer seeing packet loss to or from the MCNC data center and inter-server SIP queues are catching up. We will continue to monitor the situation, however at this time service impacts should be diminished or entirely cleared up. We apologize for the inconvenience. Thank you, True IP Solutions
Affected components
Update timeline
- investigating Jul 29, 2025, 07:58 PM UTC
We are aware of an upstream issue affecting connectivity with our servers at the MCNC (Durham, NC) data center. The data center has been contacted and the problem we are actively working to resolve the issue. We will share more information as it becomes available. No users on other servers should be impacted. If you are experiencing issues with your phone service and don't believe you're serviced out of our MCNC data center, please contact our support team at (855) 878-8477 for assistance. Thank you, True IP Solutions
- monitoring Jul 29, 2025, 08:15 PM UTC
The connectivity issues appear to have stemmed from an upstream carrier's outage and the traffic has been rerouted. We're no longer seeing packet loss to or from the MCNC data center and inter-server SIP queues are catching up. We will continue to monitor the situation, however at this time service impacts should be diminished or entirely cleared up. We apologize for the inconvenience. Thank you, True IP Solutions
- resolved Jul 29, 2025, 09:19 PM UTC
This incident has been resolved.
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