True IP Solutions incident
Intermittent Packet Loss from Dallas and Atlanta
Ongoing since 08:39 PM UTC, affecting Voice QoS and Atlanta, GA (ATL1) and 1 more.
We are currently investigating an issue causing intermittent packet loss to and from our servers in the Atlanta, Ga and Dallas, Tx data centers. This is causing some degraded audio and registration sync delays between these two servers. If you're experiencing issues with your phone service, please contact our support team at (855) 878-8477 or https://support.trueipsolutions.com and we will work with you to reroute your traffic. Please stay tuned for further updates. Thank you, True IP Solutions
Affected components
Update timeline
- investigating Nov 04, 2026, 08:39 PM UTC
We are currently investigating an issue causing intermittent packet loss to and from our servers in the Atlanta, Ga and Dallas, Tx data centers. This is causing some degraded audio and registration sync delays between these two servers. If you're experiencing issues with your phone service, please contact our support team at (855) 878-8477 or https://support.trueipsolutions.com and we will work with you to reroute your traffic. Please stay tuned for further updates. Thank you, True IP Solutions
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