Resolved after 6 hours 6 minutes, affecting Voice QoS and Atlanta, GA (ATL1), on December 6, 2021.
Outbound calls continue to process as expected so we are marking this issue as resolved. Please contact TIPS Support with any lingering issues or questions. Thank you!
Affected components
Update timeline
- identified Dec 06, 2021, 03:03 PM UTC
We have identified an issue with outbound call connection and delays for traffic running through our Atlanta switch. We are moving customers impacted to another geo-server until the issue is resolved. If you running into this issue, please send an email, or call into our support team - [email protected] / 855-878-TIPS (8477). We do want to thank you for your patience in this matter.
- identified Dec 06, 2021, 04:44 PM UTC
A routing fix has been implemented and we are currently testing. We will provide an update as soon as testing is concluded.
- monitoring Dec 06, 2021, 05:09 PM UTC
A fix has been implemented and tested. Phones that were moved over to secondary servers are now moved back. If you have any additional issues, please contact TIPS Support.
- resolved Dec 06, 2021, 09:09 PM UTC
Outbound calls continue to process as expected so we are marking this issue as resolved. Please contact TIPS Support with any lingering issues or questions. Thank you!
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