Resolved after 1 hour 47 minutes, affecting Voice QoS and Atlanta, GA (ATL1), on February 8, 2022.
The upstream network activity looks good on all servers and outbound calls are completing as expected. If you are still experiencing any issues please contact our support team for further assistance. Thank you!
Affected components
Update timeline
- investigating Feb 08, 2022, 03:36 PM UTC
We are currently investigating an issue with high latency on upstream networks which could affect outbound calls. We are working diligently to resolve the issue and will provide an update shortly.
- monitoring Feb 08, 2022, 03:53 PM UTC
Upstream routing changes were implemented and the latency has improved. Outbound calls should complete as normal now. We will continue to monitor the situation.
- resolved Feb 08, 2022, 05:24 PM UTC
The upstream network activity looks good on all servers and outbound calls are completing as expected. If you are still experiencing any issues please contact our support team for further assistance. Thank you!
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