True IP Solutions Outage History

We are currently investigating elevated latency between servers in our cluster and our server in Dallas. This increased latency is affecting synchronization between the affected systems. Our team has contacted the Dallas data center to review network routing and identify the cause of the increased latency. We will continue to monitor the situation and provide another update as soon as the issue subsides or additional information becomes available. We appreciate your patience while we work to resolve this issue.

We are currently investigating intermittent packet loss (<5%) between the Atlanta, GA and MCNC data centers. So far this only appears to be affecting some realtime data syncing, such as BLF presence or MWI, as well as delays accessing some device profiles from the portal. We are working with the data centers to correct the packet loss as quickly as possible. Please contact support with any issues or concerns. Thank you, True IP Solutions [email protected] (855) 878-8477

We are aware of an issue affecting the data center in Charlotte, NC. We are investigating the cause and working to restore access to that server as quickly as possible. In the meantime, all services should have failed over to other geolocations and there should be no major impact to services. If you are experiencing issues with your phone service, please contact our support team at (855) 878-8477 or https://support.trueipsolutions.com for assistance. We will keep you informed as we have more information. Thank you for your understanding and we look forward to resolving this quickly. Thank you, True IP Solutions

We are aware of an upstream issue affecting connectivity with our servers at the MCNC (Durham, NC) data center. The data center has been contacted and the problem we are actively working to resolve the issue. We will share more information as it becomes available. No users on other servers should be impacted. If you are experiencing issues with your phone service and don't believe you're serviced out of our MCNC data center, please contact our support team at (855) 878-8477 for assistance. Thank you, True IP Solutions

We are investigating an intermittent issue that is causing the Microsoft and Google SSO links to not load properly on the portal login page. At this time it's only affecting new sign-ons and only on the portal, the True Talk+ application seems to be unaffected. You can still log in with your regular credentials and we are working to restore SSO service as quickly as possible. Phone service is not affected by this issue. Thank You, True IP Solutions

We are currently investigating an issue affecting some users with the latest version of the True Talk+ application that was pushed to mobile last night. If you have not already, do not upgrade the True Talk+ application just yet. We will update when a fix has been pushed. Thank you, True IP Solutions

We are currently investigating an issue with the webphone across all cores that is preventing inbound or outbound calls using that application. None of our other services are affected at this time. While we work to correct this issue you can use the Desktop application in place of the webphone. The Windows version can be found at https://apache.trueipsolutions.com/apache/software/True_Talk_1_5.exe The Mac OS version can be found at https://apache.trueipsolutions.com/apache/software/True_Talk_1_5.pkg We apologize for the inconvenience and we are working diligently to restore webphone service. Thank you, True IP Solutions

We are currently working with our data center in Dallas, Tx to investigate an issue with downstream connectivity. We are experiencing large amounts of packet loss at the data center and as a result have temporarily pulled it from the cluster. All voice services should fail over to other servers and there should be no further interruptions in service, however if you are experiencing any service issues please contact our support team at (855) 878-8477 for assistance. Thank you, True IP Solutions

We are currently investigating an issue with our outbound fax service. Any faxes sent through our phone management portal, email-to-fax, or via a blue AudioCodes ATA are failing to deliver. Other transmission methods are unaffected and faxes are still being received on all mediums. Please continue to monitor the status page for updates as we work diligently to restore 100% service. If you have any questions please don't hesitate to open a ticket on our support page (https://support.trueipsolutions.com) or call us at (855) 878-8477. Thank you, True IP Solutions