True IP Solutions Outage History

Started Sep 18, 2026, 08:20 PM UTC· resolved Sep 18, 2026, 10:36 PM UTC

1. investigating Sep 18, 2026, 08:20 PM UTC

   We are currently investigating elevated latency between servers in our cluster and our server in Dallas. This increased latency is affecting synchronization between the affected systems. Our team has contacted the Dallas data center to review network routing and identify the cause of the increased latency. We will continue to monitor the situation and provide another update as soon as the issue subsides or additional information becomes available. We appreciate your patience while we work to resolve this issue.

2. resolved Sep 18, 2026, 10:36 PM UTC

   We've received confirmation that traffic should resume at normal latency.

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Started Aug 31, 2026, 03:22 PM UTC· resolved Aug 31, 2026, 06:26 PM UTC

1. investigating Aug 31, 2026, 03:22 PM UTC

   We are currently investigating intermittent packet loss (<5%) between the Atlanta, GA and MCNC data centers. So far this only appears to be affecting some realtime data syncing, such as BLF presence or MWI, as well as delays accessing some device profiles from the portal. We are working with the data centers to correct the packet loss as quickly as possible. Please contact support with any issues or concerns. Thank you, True IP Solutions [email protected] (855) 878-8477

2. monitoring Aug 31, 2026, 04:44 PM UTC

   We have identified the downstream router that was causing the packet loss and rerouted traffic to compensate. All queued data has synced between servers at this time. We will continue to monitor the adjusted route. Thank you, True IP Solutions (855) 878-8477

3. resolved Aug 31, 2026, 06:26 PM UTC

   The route between the two data centers has been consistently reliable for the couple of hours, with no packet loss or excessive latency. We consider this issue to be resolved at this time, however if you are experiencing any issues please reach out to our support team for assistance. Thank you, True IP Solutions (855) 878-8477

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Started Feb 10, 2026, 02:53 PM UTC· resolved Feb 10, 2026, 09:56 PM UTC

1. investigating Feb 10, 2026, 02:53 PM UTC

   We are aware of an issue affecting the data center in Charlotte, NC. We are investigating the cause and working to restore access to that server as quickly as possible. In the meantime, all services should have failed over to other geolocations and there should be no major impact to services. If you are experiencing issues with your phone service, please contact our support team at (855) 878-8477 or https://support.trueipsolutions.com for assistance. We will keep you informed as we have more information. Thank you for your understanding and we look forward to resolving this quickly. Thank you, True IP Solutions

2. monitoring Feb 10, 2026, 03:16 PM UTC

   There was an upstream power issue that has been corrected. We will continue to monitor the situation to ensure continued operation but as of now the Charlotte, NC server is back online. If you're continuing to experience problems with your service please reach out to our support team for assistance. Thank you, True IP Solutions.

3. resolved Feb 10, 2026, 09:56 PM UTC

   This incident has been resolved.

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Started Jul 29, 2025, 07:58 PM UTC· resolved Jul 29, 2025, 09:19 PM UTC

1. investigating Jul 29, 2025, 07:58 PM UTC

   We are aware of an upstream issue affecting connectivity with our servers at the MCNC (Durham, NC) data center. The data center has been contacted and the problem we are actively working to resolve the issue. We will share more information as it becomes available. No users on other servers should be impacted. If you are experiencing issues with your phone service and don't believe you're serviced out of our MCNC data center, please contact our support team at (855) 878-8477 for assistance. Thank you, True IP Solutions

2. monitoring Jul 29, 2025, 08:15 PM UTC

   The connectivity issues appear to have stemmed from an upstream carrier's outage and the traffic has been rerouted. We're no longer seeing packet loss to or from the MCNC data center and inter-server SIP queues are catching up. We will continue to monitor the situation, however at this time service impacts should be diminished or entirely cleared up. We apologize for the inconvenience. Thank you, True IP Solutions

3. resolved Jul 29, 2025, 09:19 PM UTC

   This incident has been resolved.

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Started May 09, 2025, 04:29 PM UTC· resolved May 12, 2025, 12:39 PM UTC

1. investigating May 09, 2025, 04:29 PM UTC

   We are investigating an intermittent issue that is causing the Microsoft and Google SSO links to not load properly on the portal login page. At this time it's only affecting new sign-ons and only on the portal, the True Talk+ application seems to be unaffected. You can still log in with your regular credentials and we are working to restore SSO service as quickly as possible. Phone service is not affected by this issue. Thank You, True IP Solutions

2. monitoring May 09, 2025, 07:22 PM UTC

   We have identified the issue and pushed a fix to the portal server. SSO should be working again, but if you have any difficulties logging in please ensure you're using https://portal.trueipsolutions.com and try clearing your browser cache. You can also reach out to our support team for assistance, either by phone at (855) 878-8477 or open a ticket at https://support.trueipsolutions.com. We will continue to monitor the situation to ensure continued SSO operation and stability. Thank You, True IP Solutions

3. resolved May 12, 2025, 12:39 PM UTC

   This incident has been resolved.

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Started Apr 23, 2025, 01:14 PM UTC· resolved Apr 23, 2025, 04:32 PM UTC

1. investigating Apr 23, 2025, 01:14 PM UTC

   We are currently investigating an issue affecting some users with the latest version of the True Talk+ application that was pushed to mobile last night. If you have not already, do not upgrade the True Talk+ application just yet. We will update when a fix has been pushed. Thank you, True IP Solutions

2. monitoring Apr 23, 2025, 02:22 PM UTC

   We have identified the issue and restored service to the True Talk+ application. We will continue monitoring the issue for a few hours. If you continue to experience problems with the application, please contact our support team. Thank you, True IP Solutions

3. resolved Apr 23, 2025, 04:32 PM UTC

   The login issue has been confirmed resolved. If you find that you're still having trouble with the application please reach out to our support team for assistance. Thank You, True IP Solutions

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Started Feb 28, 2025, 02:28 PM UTC· resolved Feb 28, 2025, 09:14 PM UTC

1. investigating Feb 28, 2025, 02:28 PM UTC

   We are currently investigating an issue with the webphone across all cores that is preventing inbound or outbound calls using that application. None of our other services are affected at this time. While we work to correct this issue you can use the Desktop application in place of the webphone. The Windows version can be found at https://apache.trueipsolutions.com/apache/software/True_Talk_1_5.exe The Mac OS version can be found at https://apache.trueipsolutions.com/apache/software/True_Talk_1_5.pkg We apologize for the inconvenience and we are working diligently to restore webphone service. Thank you, True IP Solutions

2. monitoring Feb 28, 2025, 04:18 PM UTC

   We have identified the issue with the webphone, specifically it was a validation issue with a downstream host, and we have implemented a fix. We will continue to monitor the situation closely. If you still have issues with the webphone please try logging out of the portal, close all tabs, and log back in. If the problem persists please feel free to contact our support team at https://support.trueipsolutions.com or by phone at (855) 878-8477. Thank you, True IP Solutions

3. resolved Feb 28, 2025, 09:14 PM UTC

   We have not had any more issues reported with the webphone and all testing has been successful. We are considering this resolved at this time, but if you experience any issues please don't hesitate to reach out to our support team for assistance. You can open a ticket at https://support.trueipsolutions.com or call us at (855) 878-8477. Thank you, True IP Solutions

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Started Dec 07, 2024, 12:46 AM UTC· resolved Dec 07, 2024, 11:00 PM UTC

1. identified Dec 07, 2024, 12:46 AM UTC

   We are aware of an issue with power at the Dallas, Tx data center. It is being investigated and a fix prepared, but in the meantime the geo-server located in Dallas is offline. All services should have failed over to alternate servers, however if you're having any issues with phone service please reach out to our on-call technician at (855) 878-8477 for assistance. Thank you, True IP Solutions

2. resolved Dec 07, 2024, 11:00 PM UTC

   The issues at the data center have been resolved and Dallas is back online. We apologize for any inconvenience. If you are still having trouble with your phone equipment, please reach out to our on-call support tech at (855) 878-8477. Thank you, True IP Solutions

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Started Nov 27, 2024, 02:20 PM UTC· resolved Nov 27, 2024, 06:15 PM UTC

1. investigating Nov 27, 2024, 02:20 PM UTC

   We are currently working with our data center in Dallas, Tx to investigate an issue with downstream connectivity. We are experiencing large amounts of packet loss at the data center and as a result have temporarily pulled it from the cluster. All voice services should fail over to other servers and there should be no further interruptions in service, however if you are experiencing any service issues please contact our support team at (855) 878-8477 for assistance. Thank you, True IP Solutions

2. monitoring Nov 27, 2024, 03:58 PM UTC

   The issue at the data center has been identified and a fix is in place. We're monitoring the link before we put the server back into service. Thank you, True IP Solutions

3. resolved Nov 27, 2024, 06:15 PM UTC

   This incident has been resolved.

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Started Nov 19, 2024, 03:06 AM UTC· resolved Nov 19, 2024, 11:05 AM UTC

1. identified Nov 19, 2024, 03:06 AM UTC

   We are currently tracking an issue with an upstream provider that has caused our Atlanta, Ga servers to be unreachable for some customers. We are working to restore connectivity to this server as quickly as we can. Phone and portal services should have failed over to alternative servers as expected so phone service should not be impacted. There is an impact to device provisioning, however. If you are experiencing any service issues, please reach out to our on-call technician by phone at (855) 878-8477 or open a ticket at our support portal, support.trueipsolutions.com. We will keep you updated as the situation develops. Thank you, True IP Solutions

2. resolved Nov 19, 2024, 11:05 AM UTC

   Service to the Atlanta data center has been restored. Thank you for your patience and if you’re still experiencing service impacting issues please contact our support team. Thank you, True IP Solutions

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Started Nov 06, 2024, 03:19 PM UTC· resolved Nov 06, 2024, 05:50 PM UTC

1. investigating Nov 06, 2024, 03:19 PM UTC

   We are currently investigating an issue with our outbound fax service. Any faxes sent through our phone management portal, email-to-fax, or via a blue AudioCodes ATA are failing to deliver. Other transmission methods are unaffected and faxes are still being received on all mediums. Please continue to monitor the status page for updates as we work diligently to restore 100% service. If you have any questions please don't hesitate to open a ticket on our support page (https://support.trueipsolutions.com) or call us at (855) 878-8477. Thank you, True IP Solutions

2. monitoring Nov 06, 2024, 03:32 PM UTC

   We have found what we believe to be the cause of the issue and have put a fix in place. We are monitoring the queue closely. Faxes that have already failed to send will need to be resent. If you continue to experience issues sending a fax please open a ticket with our support team or call us at (855) 878-8477. Thank you!

3. resolved Nov 06, 2024, 05:50 PM UTC

   This incident has been resolved.

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Started Oct 27, 2024, 01:41 AM UTC· resolved Oct 27, 2024, 03:43 AM UTC

1. monitoring Oct 27, 2024, 01:41 AM UTC

   At approximately 8:50PM EDT an upstream network issue caused a brief outage on our servers in Atlanta, Ga. All services failed over to alternate locations as expected, however there may have been a brief disruption to ongoing calls. The servers are fully reachable and operational now, and we are continuing to monitor the service as well as investigate the root cause. If you're experiencing any lingering effects of the outage, please contact our on-call support associate for assistance. (855) 878-8477. Thank you, True IP Solutions

2. resolved Oct 27, 2024, 03:43 AM UTC

   This incident has been resolved.

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