TRM Labs incident

Login issues with EU sites

Critical Resolved View vendor source →

TRM Labs experienced a critical incident on May 29, 2026 affecting EU - Forensics on Web and EU - Detect, lasting 8h 37m. The incident has been resolved; the full update timeline is below.

Started
May 29, 2026, 01:14 PM UTC
Resolved
May 29, 2026, 09:52 PM UTC
Duration
8h 37m
Detected by Pingoru
May 29, 2026, 01:14 PM UTC

Affected components

EU - Forensics on WebEU - Detect

Update timeline

  1. identified May 29, 2026, 01:14 PM UTC

    We are aware of login issues preventing access to the EU instance. We have identified the root cause and are currently investigating a fix.

  2. monitoring May 29, 2026, 02:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 29, 2026, 09:52 PM UTC

    This incident has been resolved.