Triple Whale Outage History
Triple Whale is up right nowPingoru has recorded 50 incidents for Triple Whale: 9 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 2 | 2 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 3 | 7 of 720 (1%) |
| October 2026 | 0 | 0 of 508 (0%) |
Incidents, newest first
Minor September 2, 2026 OpenAI Models Unavailable in Moby 46m Moby (AI Chat) & Agents
Started Sep 02, 2026, 01:32 AM UTC· resolved Sep 02, 2026, 02:18 AM UTC
- identified Sep 02, 2026, 01:32 AM UTC
We’re currently experiencing an issue affecting OpenAI models in Moby. Our team is actively working to restore access. In the meantime, Anthropic models remain available and can be used as an alternative.
- resolved Sep 02, 2026, 02:18 AM UTC
This incident has been resolved.
Minor September 1, 2026 Meta Data Delay 4h 46m All App Systems
Started Sep 01, 2026, 06:14 PM UTC· resolved Sep 01, 2026, 11:00 PM UTC
- identified Sep 01, 2026, 06:14 PM UTC
Meta has confirmed an issue on their side affecting the Insights API, which is causing delays in Meta spend data being returned to Triple Whale. Other Meta data services have remained operational. We are beginning to see data fetching recover, although responses are still intermittent as Meta works through the issue. Our team is continuing to monitor recovery and will provide updates as data flow returns to normal.
- resolved Sep 01, 2026, 11:00 PM UTC
This incident has been resolved.
Minor June 24, 2026 Delayed Pixel Event Processing 39m Pixel, Attribution, CDP
Started Jun 24, 2026, 05:03 PM UTC· resolved Jun 24, 2026, 05:42 PM UTC
- investigating Jun 24, 2026, 05:03 PM UTC
We are currently investigating an issue causing pixel events for some shops to be delayed by up to 1 hour. Affected merchants may see incomplete or delayed event data in Triple Whale dashboards and reports. Our team is actively working to identify the cause and restore normal processing times. We will provide updates as more information becomes available.
- identified Jun 24, 2026, 05:16 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jun 24, 2026, 05:42 PM UTC
This incident has been resolved.
Minor June 24, 2026 Degraded Pixel Event Ingestion 1h 29m
Started Jun 24, 2026, 01:00 PM UTC· resolved Jun 24, 2026, 02:29 PM UTC
- resolved Jun 24, 2026, 03:46 PM UTC
Date: June 24, 2026 Start Time: ~14:14 UTC End Time: ~14:29 UTC Duration: ~15 minutes Triple Whale experienced a degradation in pixel event ingestion resulting in approximately 50% of pixel events not being processed for roughly 15 minutes. * Approximately 50% reduction in incoming pixel events during the incident window. * Affected all pixel event types, including: * Page Views * Add to Cart (ATC) * Purchases * Other tracked pixel events * Events lost during this period cannot be backfilled.
Notice February 18, 2026 Temporary Attribution Page Issue 1h 34m Pixel, Attribution, CDP
Started Feb 18, 2026, 09:35 PM UTC· resolved Feb 18, 2026, 11:09 PM UTC
- investigating Feb 18, 2026, 09:35 PM UTC
We’re aware of an issue causing the Attribution page to not load data for some shops and are actively working on a fix.
- identified Feb 18, 2026, 09:52 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Feb 18, 2026, 11:09 PM UTC
This incident has been resolved.
Major February 5, 2026 Data loading issues on Summary & Pixel pages 48m All App Systems
Started Feb 05, 2026, 02:49 PM UTC· resolved Feb 05, 2026, 03:37 PM UTC
- identified Feb 05, 2026, 02:49 PM UTC
Affected shops may see pages stuck loading or charts not populating. Data collection is not necessarily impacted — this appears to be a display/loading issue for some users.
- resolved Feb 05, 2026, 03:37 PM UTC
This incident has been resolved.
Major November 18, 2025 Cloudfare Outage 2h 11m All App Systems
Started Nov 18, 2025, 01:52 PM UTC· resolved Nov 18, 2025, 04:03 PM UTC
- identified Nov 18, 2025, 01:52 PM UTC
A Cloudflare service disruption is causing partial outages across Triple Whale. Some pages may not load or may show intermittent errors. We are monitoring the upstream issue and will provide updates as services recover.
- resolved Nov 18, 2025, 04:03 PM UTC
This incident has been resolved.
Critical November 18, 2025 Triple Whale App Outage 17m
Started Nov 18, 2025, 11:57 AM UTC· resolved Nov 18, 2025, 12:14 PM UTC
- resolved Nov 18, 2025, 12:17 PM UTC
Our app experienced a brief outage this morning due to an external Cloudflare service issue. Downtime: 6:57 AM EST – 7:14 AM EST During this window, the app may have been inaccessible or slow to load. Cloudflare has since resolved the incident, and everything is now fully operational on our end. If you see any lingering issues, please let us know so we can take a closer look.
Major August 6, 2025 Partial App Data Load Issues 35m All App Systems
Started Aug 06, 2025, 12:02 PM UTC· resolved Aug 06, 2025, 12:37 PM UTC
- identified Aug 06, 2025, 12:02 PM UTC
We’re currently investigating an issue causing data to not load for some accounts. Our team is actively working on a fix — thanks for your patience!
- resolved Aug 06, 2025, 12:37 PM UTC
This incident has been resolved.
Minor July 9, 2025 Pixel Data is delayed 10h 17m Attribution, CDP
Started Jul 09, 2025, 02:11 AM UTC· resolved Jul 09, 2025, 12:29 PM UTC
- investigating Jul 09, 2025, 02:11 AM UTC
⚠️ Heads up: Pixel Attribution data is currently delayed by approximately 2 hours. Our team is aware and working to resolve it as quickly as possible.
- identified Jul 09, 2025, 03:29 AM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 09, 2025, 12:28 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jul 09, 2025, 12:29 PM UTC
This incident has been resolved.
Critical June 12, 2025 Triple Whale app is unavailable 4h 27m All App Systems
Started Jun 12, 2025, 06:12 PM UTC· resolved Jun 12, 2025, 10:39 PM UTC
- identified Jun 12, 2025, 06:12 PM UTC
app.triplewhale.com is unavailable due to an outage with a third party service provider.
- identified Jun 12, 2025, 06:27 PM UTC
Heads up that Triple Whale is down due to the Google Cloud outage. We'll update you as soon as things are back up and running.
- resolved Jun 12, 2025, 10:39 PM UTC
This incident has been resolved.
Minor May 21, 2025 Web Analytics Data Delay 4h Summary
Started May 21, 2025, 02:07 AM UTC· resolved May 21, 2025, 06:08 AM UTC
- investigating May 21, 2025, 02:07 AM UTC
We’re aware that some accounts may be experiencing delays in Web Analytics data on the Summary Page. Our team is actively investigating and working to resolve the issue.
- resolved May 21, 2025, 06:08 AM UTC
This incident has been resolved.
Minor May 13, 2025 Summary Page Latency –
Started May 13, 2025, 11:00 AM UTC· resolved May 13, 2025, 11:00 AM UTC
- resolved May 13, 2025, 04:12 PM UTC
At 7:21 AM EST, we observed elevated latency with Summary Page metrics, with some requests taking significantly longer than expected. The issue was identified and resolved within 15 minutes.
Minor May 13, 2025 Meta Data Delay ±1Hr –
Started May 13, 2025, 07:00 AM UTC· resolved May 13, 2025, 07:00 AM UTC
- resolved May 13, 2025, 04:02 PM UTC
±1h delay in Facebook API delay this morning (around 3:19 AM EST), which may have temporarily impacted real-time accuracy. This has since been resolved and the connection is back to normal.
Minor May 3, 2025 Klaviyo Data Delay 2h 30m
Started May 03, 2025, 06:30 AM UTC· resolved May 03, 2025, 09:00 AM UTC
- resolved May 03, 2025, 01:53 PM UTC
Between the hours of 1:30 AM EST and 4:00 AM EST, Klaviyo native data within Triple Whale was delayed. This was resolved and the data has all caught up in real time.
Minor March 27, 2025 App Data not loading 46m
Started Mar 27, 2025, 01:13 PM UTC· resolved Mar 27, 2025, 02:00 PM UTC
- resolved Mar 27, 2025, 01:13 PM UTC
Between 9:01 AM and 9:09 AM EST, some users experienced delays in metrics loading within the app. The issue was identified and resolved, and all data is now displaying as expected. Impact: • Metrics data was delayed but remained accurate. • No data loss occurred. Resolution: Our team identified the cause and implemented a fix to restore normal loading speeds. We are monitoring to ensure continued stability.
Minor March 25, 2025 Summary Page Comparison Data Not Loading 16m Summary
Started Mar 25, 2025, 01:42 PM UTC· resolved Mar 25, 2025, 01:58 PM UTC
- monitoring Mar 25, 2025, 01:42 PM UTC
A fix has been implemented and we are monitoring the results. As of 9:24 AM EST, the comparison data on the Summary Page of the Triple Whale app was not loading.
- resolved Mar 25, 2025, 01:58 PM UTC
This incident has been resolved.
Notice March 18, 2025 Summary Page and Pixel page metrics not loading 1h 25m
Started Mar 18, 2025, 01:00 PM UTC· resolved Mar 18, 2025, 02:25 PM UTC
- resolved Mar 18, 2025, 01:42 PM UTC
Between the hours of 9:08 AM EST - 9:25 AM EST, the Triple Whale app (Summary Page, Pixel Pages, and all other app data) experienced slow loading speeds resulting in no data loading within the app. The development team was made aware of these loading issues and was able to resolve the issue. The app is now fully caught up on speed, no data was lost during this time, and we are continuing to monitor the resolution.
Notice March 14, 2025 Segment of accounts (Shard 0) impacted by outage. 10h 40m
Started Mar 14, 2025, 01:19 PM UTC· resolved Mar 15, 2025, 12:00 AM UTC
- resolved Mar 14, 2025, 01:19 PM UTC
No data was lost during this time, but the outage was rather just not seeing the pages (all pages within the app) load with data. This was resolved within 2 hours from when the query errors started. Because of this issues, agents have been temporarily removed from the app for all users. Agents will continue to be under maintenance until this can be resolved fully. System has been fully stabilized since 02:05 UTC (22:05 EDT). Agents remain non-functional until further notice. We were completely down from 01:58 until 02:03 UTC and shard 0 was down from about 00:15 til 02:05 (8:15pm til 10:05 EDT)
Minor March 5, 2025 Triple Pixel Order Delay 37m Pixel, Attribution, CDP
Started Mar 05, 2025, 01:43 PM UTC· resolved Mar 05, 2025, 02:21 PM UTC
- investigating Mar 05, 2025, 01:43 PM UTC
We are currently investigating a delay with the Triple Pixel order attribution.
- monitoring Mar 05, 2025, 02:16 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 05, 2025, 02:21 PM UTC
This incident has been resolved.
Minor March 4, 2025 Delay in Pixel Data 3h 6m Pixel, Attribution, CDP
Started Mar 04, 2025, 11:46 PM UTC· resolved Mar 05, 2025, 02:52 AM UTC
- investigating Mar 04, 2025, 11:46 PM UTC
There is currently a 30-minute delay in Triple Pixel data. Our team is aware of the issue and actively working to resolve it as quickly as possible to ensure data is up to speed. 🚀
- monitoring Mar 05, 2025, 12:05 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 05, 2025, 02:52 AM UTC
This incident has been resolved.
Critical March 4, 2025 Slow Loading Times 2h Pixel, All App Systems, Attribution, Summary and 1 more
Started Mar 04, 2025, 09:42 PM UTC· resolved Mar 04, 2025, 11:42 PM UTC
- investigating Mar 04, 2025, 09:42 PM UTC
Some pages are loading slower than usual. Our team is aware and actively working to resolve the issue. We appreciate your patience and will share updates as soon as possible. This is impacting all pages within the app. There is no indication of any data lost during this time, and the pixel should still be tracking your purchases.
- monitoring Mar 04, 2025, 10:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 04, 2025, 11:42 PM UTC
This incident has been resolved.
Minor February 26, 2025 Moby and Agent Outage (due to OpenAI outage) 14m Moby (AI Chat) & Agents
Started Feb 26, 2025, 11:45 PM UTC· resolved Feb 26, 2025, 11:59 PM UTC
- investigating Feb 26, 2025, 11:45 PM UTC
Moby and Agents are temporarily unavailable due to an OpenAI outage. We're actively monitoring the situation and will provide updates as soon as it's resolved. 🐳
- resolved Feb 26, 2025, 11:59 PM UTC
This incident has been resolved.
Minor February 18, 2025 Ad Channel Metrics Slow to Load 9m Attribution, Summary
Started Feb 18, 2025, 02:34 PM UTC· resolved Feb 18, 2025, 02:43 PM UTC
- investigating Feb 18, 2025, 02:34 PM UTC
We are currently investigating a slight delay in the Summary Page metrics delayed, specifically with the integrated channels connected.
- identified Feb 18, 2025, 02:35 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Feb 18, 2025, 02:43 PM UTC
This incident has been resolved.
Minor February 11, 2025 Pixel Event Tracking (ATC and Sessions) Delay 38m Pixel, Attribution
Started Feb 11, 2025, 03:02 PM UTC· resolved Feb 11, 2025, 03:40 PM UTC
- investigating Feb 11, 2025, 03:02 PM UTC
Triple Pixel data and event tracking are currently delayed by about an hour. Our team is actively working on a fix. Thanks for your patience! 🐳
- resolved Feb 11, 2025, 03:40 PM UTC
This incident has been resolved.