Triple Whale had 45 outages in the last 2 years totaling 73h 9m of downtime — averaging 1.8 incidents per month.
There were 45 Triple Whale outages since October 8, 2024 totaling 73h 9m of downtime. Each is summarised below — incident details, duration, and resolution information.
Facebooks ads data is currently delayed. The team is aware of the issue and working to implement a fix.
The issue has been resolved.
We have identified a delay in Pixel live orders. We are currently investigating the issue.
There was a temporary outage related to Shopify webhooks which is now resolved. Pixel live orders should now be up to date.
We are aware of an issue where order values are showing with no value on the Pixel page. Please rest assured that our team is actively working to resolve this as quickly as possible.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
This incident has been resolved.
Between 5:41 AM EST and 5:57 AM EST, some users experienced issues with data not loading on the Pixel and Summary Page. Additionally, Moby Chat was intermittently unavailable during this time. The issue has been identified and resolved. All systems are now fully operational. Resolution: Our team identified the root cause and implemented a fix. Data integrity was not impacted, and all features are functioning as expected. We apologize for any inconvenience this may have caused.
Reported at 11:25 AM EST and resolved by 11:34 AM EST. Clickhouse was down, which was impacted the load time of the app for most metrics. Banner was put up in the app, to alert customers that we are aware of some issues with data loading. It did only impact a small amount of the data request, so was a minimal outage (maybe 2% of the request). This was resolved and all data was recovered--meaning nothing was lost.
The Moby service was temporarily unavailable. A fix was been applied and the issue is now resolved.
The issue has been identified and a fix has been implemented. We’re aware of a 60-minute+ delay in Shopify data updating on the Triple Whale Summary page. The team is actively investigating and working to bring updates back to real-time. This is only impacting the Summary Page of the app, while the Pixel or attribution is not impacted.
We are continuing to work on a fix for this issue.
This incident has been resolved.
If your store uses shipping profiles based on "Worldwide" shipping costs, you may notice gaps in data, which can affect your net profit calculations. We're aware of this issue and actively working on a fix.
This incident has been resolved.
We are currently investigating an issue with Shopify data being delayed. The delay seems to be impacting data updating for the last hour or more.
The issue has been identified and we are working to implement a resolution.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating an issue with Pixel data not loading.
A fix has been applied and the issue is now resolved.
We're currently experiencing an issue with ad spend data not displaying on the Triple Pixel Page and Attribution dashboards. The Ad Spend is showing correctly on the Summary Page from the native integrations, but the spend is missing on the attribution boards.
This incident has been resolved.
Ad Spend Data Notice: We're currently experiencing an issue with ad spend data not displaying in dashboards, including both the Summary Page and Pixel page. This is impacting all integration channels connected to your account.
The issue has been identified and we are pushing a resolution.
This incident has been resolved. Thank you for your patience!
Template Reports on the 3.0 dashboard failed to load (Custom reports and standard pages were unaffected). A fix was deployed and the issue is now resolved.
Total Impact section on the Pixel page is currently loading slower than expected. Our team is aware of the issue, and we're actively investigating the issue. You can expect improvements shortly, and we'll update you once everything is back to normal.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
app.triplewhale.com is currently unavailable. We have identified the issue and are applying the fix. We expect services to be available again very soon.
The fix has been applied successfully. App services are fully restored.
We are investigating an issue with significantly increased load times for the Summary Page, Pixel Page, and Moby.
A fix has been applied and we are monitoring the results
The fix has been applied successfully. Summary, PIxel Page, and Moby are now fully operational.
We identified that the issue on the Plans page, where only the current package was displayed instead of all available options, was caused by a bad deploy. This has since been resolved, and the Plans page is now functioning as expected.
Facebook data is currently unavailable. We are aware of the underlying issue and will be releasing a fix shortly.
The fix has been released and we have confirmed that Facebook data is now available.
WooCommerce data is not updating as expected within the Summary page. Our team is aware of the issue and actively working towards a fix.
This incident has been resolved.
We are currently experiencing a gateway connection issue that is leading to slower-than-usual load times within the app. Our team is actively investigating the root cause and working diligently to resolve the issue as quickly as possible. The issue has been identified and we are progressing with a fix for the problem.
A fix has been implemented and we are monitoring the results.
The incident has been resolved. Important Note: Throughout this incident, your data remained secure and uncompromised. There was no impact on the integrity of your data—only temporary delays in loading it.