Tricentis experienced a minor incident on April 30, 2026 affecting US-EAST-2, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 29, 2026, 11:02 AM UTC
Status: Investigating 🔍 We are currently investigating an issue affecting NeoLoad, where users may experience slow loading and error messages Affected components US-EAST-2 (Degraded performance)
- investigating Apr 29, 2026, 11:06 AM UTC
Status: Investigating 🔍 We are currently investigating reports of an issue. Our team is looking into the cause and will provide an update as soon as we have more information. Affected components US-EAST-2 (Degraded performance)
- identified Apr 29, 2026, 11:34 AM UTC
Status: Identified 🛠️ We have identified the root cause of the issue and are working on a fix. We’ll continue to share updates as we make progress. Affected components US-EAST-2 (Degraded performance)
- monitoring Apr 29, 2026, 01:01 PM UTC
Status: Monitoring The issue affecting NeoLoad performance has been resolved. Services are now operating normally. We are continuing to closely monitor the system to ensure stability. Affected components US-EAST-2 (Operational)
- resolved Apr 30, 2026, 07:53 AM UTC
Status: Resolved ✅ The issue has been resolved. All systems are operating normally. Thank you for your patience. Affected components US-EAST-2 (Operational)