Tricentis incident

NeoLoad Performance Issues

Minor Resolved View vendor source →
Started
Apr 30, 2026, 07:53 AM UTC
Resolved
Apr 30, 2026, 07:53 AM UTC
Duration
Detected by Pingoru
Apr 30, 2026, 07:53 AM UTC

Affected components

US-EAST-2

Update timeline

  1. investigating Apr 29, 2026, 11:02 AM UTC

    Status: Investigating 🔍 We are currently investigating an issue affecting NeoLoad, where users may experience slow loading and error messages Affected components US-EAST-2 (Degraded performance)

  2. investigating Apr 29, 2026, 11:06 AM UTC

    Status: Investigating 🔍 We are currently investigating reports of an issue. Our team is looking into the cause and will provide an update as soon as we have more information. Affected components US-EAST-2 (Degraded performance)

  3. identified Apr 29, 2026, 11:34 AM UTC

    Status: Identified 🛠️ We have identified the root cause of the issue and are working on a fix. We’ll continue to share updates as we make progress. Affected components US-EAST-2 (Degraded performance)

  4. monitoring Apr 29, 2026, 01:01 PM UTC

    Status: Monitoring The issue affecting NeoLoad performance has been resolved. Services are now operating normally. We are continuing to closely monitor the system to ensure stability. Affected components US-EAST-2 (Operational)

  5. resolved Apr 30, 2026, 07:53 AM UTC

    Status: Resolved ✅ The issue has been resolved. All systems are operating normally. Thank you for your patience. Affected components US-EAST-2 (Operational)

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