Tricentis incident
qTest Experience Performance Degradation in us-west-2
Resolved after 4 hours 55 minutes, affecting US-WEST-2 and US-WEST-2, on July 31, 2026.
✅ The issue has been resolved. All systems are operating normally. Thank you for your patience.
Affected components
Update timeline
- investigating Jul 31, 2026, 08:27 PM UTC
We are currently investigating serious performance degradation in us-west-2 region. Our team is looking into the cause and will provide an update as soon as we have more information.
- monitoring Jul 31, 2026, 08:54 PM UTC
We have implemented mitigation measures and service performance in the us-west-2 region has returned to expected levels. We are actively monitoring the environment to ensure stability. We will continue to monitor the situation and provide another update once the issue has been fully resolved.
- resolved Jul 31, 2026, 10:17 PM UTC
✅ The issue has been resolved. All systems are operating normally. Thank you for your patience.
- monitoring Aug 01, 2026, 12:40 AM UTC
We reopened this incident after detecting a recurrence of performance degradation in the us-west-2 region. Customers may have experienced elevated response times between 00:00 and 00:30 UTC. Service performance has since returned to expected levels, and we are actively monitoring the environment to ensure stability. We will provide another update once the issue has been fully resolved.
- resolved Aug 01, 2026, 01:23 AM UTC
✅ The issue has been resolved. All systems are operating normally. Thank you for your patience.
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