Tricentis incident

[Testim] Signup and Trial Registration Degradation

Minor Resolved View vendor source →

Tricentis experienced a minor incident on April 30, 2026 affecting US-EAST-1 | Grid and EU-CENTRAL-1 | Testim and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2026, 03:24 PM UTC
Resolved
Apr 30, 2026, 03:24 PM UTC
Duration
—
Detected by Pingoru
Apr 30, 2026, 03:24 PM UTC

Affected components

US-EAST-1 | GridEU-CENTRAL-1 | TestimUS-WEST-2 | Testim

Update timeline

  1. investigating Apr 28, 2026, 01:19 PM UTC

    Status: Investigating We are currently investigating an issue affecting new signup and trial registration flows. Some users may be unable to complete registration at this time. Existing accounts and core Testim functionality are not impacted. Our team is actively working with a third-party provider to restore full service. We will share another update as soon as possble Affected components US-WEST-2 | Testim (Degraded performance) US-EAST-1 | Grid (Degraded performance) EU-CENTRAL-1 | Testim (Degraded performance)

  2. identified Apr 30, 2026, 01:21 PM UTC

    Status: Identified 🛠️ We have identified the root cause of the issue and are working on a fix. We’ll continue to share updates as we make progress. Affected components US-WEST-2 | Testim (Degraded performance) US-EAST-1 | Grid (Degraded performance) EU-CENTRAL-1 | Testim (Degraded performance)

  3. resolved Apr 30, 2026, 03:24 PM UTC

    Status: Resolved ✅ The issue has been resolved. All systems are operating normally. Thank you for your patience. Affected components US-WEST-2 | Testim (Operational) US-EAST-1 | Grid (Operational) EU-CENTRAL-1 | Testim (Operational)