[Testim] Signup and Trial Registration Degradation

Update timeline

1. investigating Apr 28, 2026, 01:19 PM UTC

   Status: Investigating We are currently investigating an issue affecting new signup and trial registration flows. Some users may be unable to complete registration at this time. Existing accounts and core Testim functionality are not impacted. Our team is actively working with a third-party provider to restore full service. We will share another update as soon as possble Affected components US-WEST-2 | Testim (Degraded performance) US-EAST-1 | Grid (Degraded performance) EU-CENTRAL-1 | Testim (Degraded performance)

2. identified Apr 30, 2026, 01:21 PM UTC

   Status: Identified 🛠️ We have identified the root cause of the issue and are working on a fix. We’ll continue to share updates as we make progress. Affected components US-WEST-2 | Testim (Degraded performance) US-EAST-1 | Grid (Degraded performance) EU-CENTRAL-1 | Testim (Degraded performance)

3. resolved Apr 30, 2026, 03:24 PM UTC

   Status: Resolved ✅ The issue has been resolved. All systems are operating normally. Thank you for your patience. Affected components US-WEST-2 | Testim (Operational) US-EAST-1 | Grid (Operational) EU-CENTRAL-1 | Testim (Operational)