Tricentis incident
ATA features in Tosca Commander and Tosca Cloud are not functioning
Resolved after 1 day 22 hours, affecting West Europe, on January 27, 2026.
✅ The issue has been resolved. All systems are operating normally. Thank you for your patience.
Affected components
Update timeline
- investigating Jan 27, 2026, 12:25 PM UTC
ATA features in Tosca Commander and Tosca Cloud are not functioning for beta customers due to an issue with OpenAI models. The team is actively looking for a solution.
- identified Jan 27, 2026, 01:45 PM UTC
🛠️ We have identified the root cause of the issue and are working on a fix. We’ll continue to share updates as we make progress.
- monitoring Jan 27, 2026, 03:07 PM UTC
👀 A fix has been implemented and we are currently monitoring the system to ensure everything is working as expected.
- resolved Jan 29, 2026, 10:54 AM UTC
✅ The issue has been resolved. All systems are operating normally. Thank you for your patience.
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