Tricentis incident
ATA features in Tosca Commander and Tosca Cloud are not functioning
Tricentis experienced a minor incident on January 29, 2026 affecting West Europe, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 27, 2026, 12:25 PM UTC
Status: Investigating ATA features in Tosca Commander and Tosca Cloud are not functioning for beta customers due to an issue with OpenAI models. The team is actively looking for a solution. Affected components West Europe (Partial outage)
- identified Jan 27, 2026, 01:45 PM UTC
Status: Identified 🛠️ We have identified the root cause of the issue and are working on a fix. We’ll continue to share updates as we make progress. Affected components West Europe (Partial outage)
- monitoring Jan 27, 2026, 03:07 PM UTC
Status: Monitoring 👀 A fix has been implemented and we are currently monitoring the system to ensure everything is working as expected. Affected components West Europe (Operational)
- resolved Jan 29, 2026, 10:54 AM UTC
Status: Resolved ✅ The issue has been resolved. All systems are operating normally. Thank you for your patience. Affected components West Europe (Operational)