Tricentis incident

VisionAI Authentication issues

Resolved after 1 hour 21 minutes, affecting Australia East and East US and 1 more, on February 3, 2026.

resolved Feb 03, 2026, 08:11 AM UTC

✅ The issue has been resolved. All systems are operating normally. Thank you for your patience.

Started
Feb 03, 2026, 06:49 AM UTC
Resolved
Feb 03, 2026, 08:11 AM UTC
Duration
1h 21m
Detected by Pingoru
Feb 03, 2026, 06:49 AM UTC

Affected components

Australia EastEast USUK SouthWest Europe

Update timeline

  1. investigating Feb 03, 2026, 06:49 AM UTC

    🔍 We are currently investigating reports of an issue with authentication in VisionAI. Our team is looking into the cause and will provide an update as soon as we have more information.

  2. monitoring Feb 03, 2026, 07:05 AM UTC

    👀 A fix has been implemented and we are currently monitoring the system to ensure everything is working as expected.

  3. resolved Feb 03, 2026, 08:11 AM UTC

    ✅ The issue has been resolved. All systems are operating normally. Thank you for your patience.

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