Tricentis incident

VisionAI Authentication issues

Minor Resolved View vendor source →
Started
Feb 03, 2026, 08:11 AM UTC
Resolved
Feb 03, 2026, 08:11 AM UTC
Duration
Detected by Pingoru
Feb 03, 2026, 08:11 AM UTC

Affected components

Australia EastEast USUK SouthWest Europe

Update timeline

  1. investigating Feb 03, 2026, 06:49 AM UTC

    Status: Investigating 🔍 We are currently investigating reports of an issue with authentication in VisionAI. Our team is looking into the cause and will provide an update as soon as we have more information. Affected components Australia East (Partial outage) East US (Partial outage) West Europe (Partial outage) UK South (Partial outage)

  2. monitoring Feb 03, 2026, 07:05 AM UTC

    Status: Monitoring 👀 A fix has been implemented and we are currently monitoring the system to ensure everything is working as expected. Affected components Australia East (Degraded performance) East US (Degraded performance) West Europe (Degraded performance) UK South (Degraded performance)

  3. resolved Feb 03, 2026, 08:11 AM UTC

    Status: Resolved ✅ The issue has been resolved. All systems are operating normally. Thank you for your patience. Affected components West Europe (Operational) UK South (Operational) Australia East (Operational) East US (Operational)

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