Intermittent API errors impacting platform requests.

Update timeline

1. investigating Feb 16, 2026, 07:23 AM UTC

   Status: Investigating 🔍 We are currently investigating reports of an issue. Our team is looking into the cause and will provide an update as soon as we have more information. • Users and agents may experience intermittent errors when making API calls to the platform. • Sporadic failures affecting API requests to the platform. Affected components US-WEST-2 | Region 7 (Operational) SAP: Europe (Operational) Global (Operational) US-WEST-2 (Partial outage) Australia East (Operational) Canada Central (Operational) EU-CENTRAL-1 | Testim (Operational) West Europe (Operational) East US (Operational) West Europe (Operational) EU-WEST-1 | Region 6 (Operational) US-EAST-1 | Grid (Operational) EU-CENTRAL-1 (Operational) US-EAST-2 | Region 13 (Operational) Australia East (Operational) SAP: East US (Operational) US-EAST-1 | Region 1 (Operational) UK South (Operational) AP-SOUTHEAST-2 | Region 8 (Operational) Japan East (Operational) US-EAST-1 (Operational) East US (Operational) US-EAST-2 (Operational) US-WEST-2 | Testim (Operational) SAP: West Europe (Operational) Global (Operational) EU (Operational)

2. monitoring Feb 16, 2026, 09:00 AM UTC

   Status: Monitoring 👀 A fix has been implemented and we are currently monitoring the system to ensure everything is working as expected. Affected components US-EAST-2 (Operational) East US (Operational) SAP: Europe (Operational) EU-WEST-1 | Region 6 (Operational) US-EAST-1 | Grid (Operational) US-WEST-2 (Partial outage) Australia East (Operational) West Europe (Operational) Global (Operational) Japan East (Operational) EU-CENTRAL-1 | Testim (Operational) US-WEST-2 | Testim (Operational) US-EAST-1 | Region 1 (Operational) Global (Operational) Australia East (Operational) EU-CENTRAL-1 (Operational) Canada Central (Operational) US-EAST-2 | Region 13 (Operational) SAP: East US (Operational) US-EAST-1 (Operational) East US (Operational) West Europe (Operational) UK South (Operational) SAP: West Europe (Operational) AP-SOUTHEAST-2 | Region 8 (Operational) EU (Operational) US-WEST-2 | Region 7 (Operational)

3. resolved Feb 16, 2026, 09:47 AM UTC

   Status: Resolved ✅ The issue has been resolved. All systems are operating normally. Thank you for your patience. Affected components Australia East (Operational) East US (Operational) West Europe (Operational) East US (Operational) SAP: Europe (Operational) US-EAST-1 | Region 1 (Operational) SAP: West Europe (Operational) Global (Operational) EU (Operational) US-EAST-1 (Operational) West Europe (Operational) EU-WEST-1 | Region 6 (Operational) US-WEST-2 | Testim (Operational) Global (Operational) US-WEST-2 (Operational) US-WEST-2 | Region 7 (Operational) SAP: East US (Operational) US-EAST-2 (Operational) AP-SOUTHEAST-2 | Region 8 (Operational) US-EAST-1 | Grid (Operational) Japan East (Operational) EU-CENTRAL-1 (Operational) Canada Central (Operational) US-EAST-2 | Region 13 (Operational) UK South (Operational) Australia East (Operational) EU-CENTRAL-1 | Testim (Operational)